Jetpack

Jetpack is a purpose-built 3PL for brands that are sick of feeling invisible. We combine the scale of a giant 3PL with the high-touch care of a boutique partner.

Our brands benefit from:

• A highly-automated, well-established 60+ warehouse network across the US, Canada, UK, EU, and Australia

• Same-day D2C fulfillment with 99.95 accuracy

• Advanced B2B, retail EDI, and dropshipping capabilities, compliant with over 150+ retailers and counting

• An intelligent carrier network that leverages the volume of 5000+ brands to get you the best possible shipping rates

• Proactive technology that sees around corners, giving you package-level visibility you need to keep your customers happy

• The ability to send to one hub but ship from many, taking the pain and complexity out of multi-node fulfillment

Much of this can of course already be achieved by the big national players, but we've combined it with the support model that the industry keeps promising and never delivers on. We call it Jetpack Care:

• Every brand gets a real-time Slack channel with a dedicated team that knows your brand inside and out

• Executive visibility on every conversation

• Answers that come in seconds, not days.

• No chatbots, no ticket queues, no 48-hour SLAs.

• Weekly audits re-check every charge on every single invoice and recover things that shouldn't have been billed, before you ever see it.

• When something goes wrong, the whole team swarms it. When nothing's broken, we're optimizing anyway.

Our bespoke platform plans, predicts, and prevents across the entire shipment lifecycle:

• MultiHub IQ positions inventory near demand with machine learning, cutting transit times up to 3x and costs up to 45%.

• Carrier IQ rate-shops every package across national and regional carriers in real time, giving you access to carriers other brands don't have

• Delivery IQ intelligently monitors every package after the carrier takes over and can even auto-files carrier claims without you lifting a finger.

We've set out to create the most transparent pricing in the industry:

• One simple all-in rate per order

• Detailed, clear invoicing

• No setup fees

• No processing fees

• No surprise surcharges

And importantly, there's no locked-in contract terms. The way we see it, if a 3PL asks for a long term commitment, they expect to let you down. We're happy to earn our keep.

And as for switching to Jetpack, we've made it as boring as possible:

• Transition plans are deeply thought through by our team, in collaboration with yours

• Transitions typically wrap in 3-5 weeks, and sub-100-SKU brands can cut over in as low as 2

• Your Jetpack Care team proactively hunts for every issue that might impact your first shipment

• Get live walk-throughs and guidance from your Jetpack Care team on every aspect of the platform

• Our simple, easy-to-understand Jetpack Guide provides on-demand advice and assistance on every topic

• We waive receiving fees on your initial transition inventory

We work with D2C and omnichannel brands with volume of 1,500 orders a month or higher. While we specialize in bringing enterprise-level care and technology to growing brands, our scale and reach also means that no matter how fast you grow, you'll never have to worry about outgrowing us.

If you need a 3PL that treats you like you're the most important brand on the roster, yet still has the scale to fulfill for you from any number of regions — all under one roof —that's what we've built at Jetpack. Let's talk.