Project Ratchet Saved 15+ Hours Weekly with 3PL Partner

Project Ratchet needed a trustworthy and scalable 3PL to manage growing orders. With the increasing popularity of their rings, Project Ratchet faced challenges with their self-managed shipping process. The brand was built on a close connection to customers, offering personalized service, including size exchanges. August found himself overwhelmed, spending around 15 hours a week, and up to 60 hours during product drops, packing and shipping orders. This intense workload not only limited his ability to focus on growing the business but also delayed customer orders, impacting satisfaction.

The need for a reliable 3PL became clear, but finding a partner that could handle their unique requirements, including personalized service and size exchanges, was crucial. Additionally, Project Ratchet was looking for a solution that could reduce shipping costs, especially for their largest market, the US.

Fulfill matched Project Ratchet with a boutique 3PL that met all their needs. Through Fulfill's network, Project Ratchet was introduced to several boutique 3PLs, including Moby Dick, which stood out for its ability to provide personalized service and flexible operations. Fulfill's process was comprehensive, ensuring a deep understanding of Project Ratchet's needs and providing a curated list of potential partners.

August was initially skeptical about outsourcing, fearing a loss of control over the brand's image and customer experience. However, he was pleasantly surprised by the level of personalization and communication offered by the 3PLs Fulfill recommended. These partners offered direct communication lines, sometimes even with the company founders, ensuring a tailored approach to Project Ratchet's needs.

Project Ratchet saved 15+ hours per week and reduced shipping costs by 50%. Since partnering with Moby Dick, Project Ratchet has seen a significant improvement in its fulfillment process. The most immediate benefit was the time saved, with August no longer needing to spend hours packing and shipping orders. This not only allowed him to focus on other aspects of the business but also improved his quality of life.

Shipping costs to the US were reduced by approximately 50%, thanks to the domestic rates offered by the new 3PL. This change transformed shipping from a cost center into a potential profit area, especially with the introduction of express shipping options.

Another key benefit was the 3PL's efficient handling of size exchanges, a crucial aspect of Project Ratchet's customer service. With orders being shipped within 24 hours and seamless email communication, the brand was able to maintain the high level of customer satisfaction they are known for.

By partnering with Fulfill, Project Ratchet successfully transitioned to a 3PL that provided both time and cost savings while maintaining their personalized customer experience. This partnership not only streamlined their operations but also positioned them for future growth, with the flexibility to expand into new markets and product lines.