Oct 14, 2026Don MillerEco85.0We came to Ships A Lot when we were honestly too small for most 3PLs to take seriously. Our rep spent the first call learning our business instead of pitching: our SKUs and bundles, our custom boxes and inserts, which customers were B2B vs. DTC, and what was hurting us with our old provider (mainly residential and DAS surcharges eating our margins). The quote was clear, with no surprise fees, and they showed us how rate-shopping across carriers would lower our cost per order without slowing delivery. Onboarding went exactly as promised: inventory checked in, counted, and condition-reported within 48 hours, and we went live on the date they gave us. Six months in: shipping costs are down about 18%, our order accuracy is over 99.8%, and our “where’s my order?” emails have dropped sharply. When a pallet arrived damaged from our manufacturer, they caught it at receiving, photographed it, and flagged it to us the same day, before it ever became a customer problem. What really sets them apart is communication. We have a real person who answers, gives us a weekly snapshot, and brought us ideas for Q4 before we even asked. We’ve tripled our volume and they’ve scaled right alongside us. If you’re a growing brand, this is the partner you want.
Order Accuracy5/5Fulfillment Cost5/5Fulfillment Speed5/5Customer Service5/5Scalability & Flexibility5/5
Reply from Ships A Lot
Don, Thank you. This meant a lot to our whole team, and I've shared it with everyone on your account, from the receiving team to the folks who answer your emails. I remember that first call. You weren't "too small"; you were a brand with a clear product, a real problem, and the willingness to walk us through every SKU, bundle, and custom box so we could actually solve it. That's the kind of brand we want to grow with. The part of your review I'm proudest of isn't the 18%. It's the damaged pallet. Catching something at the dock and calling you before it ever reached a customer is what we think a partner is supposed to do, and it's good to know it registered. Tripling your volume is your team's win. We're just glad we've been able to keep pace. We're already looking forward to the next stage with you and to Q4. With gratitude, Ryan Sorensen Director of Brand Partnerships, Ships A Lot
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