Brand and Business Incubator

Alicia Tulsee

Alicia Tulsee

Sep 8, 2026

1.4

Our experience with BBI has been extremely disappointing, frustrating, and has caused significant disruption to our business. Over the course of our relationship, we experienced repeated fulfillment issues, including significant order errors, shipments going out well outside expected timelines, poor communication, and serious concerns regarding inventory management and reporting. We raised these issues repeatedly and gave BBI opportunities to address them. Unfortunately, the problems continued and fell on deaf ears. One of our biggest concerns arose when we finally received an inventory count after requesting accurate inventory information for an extremely extended period, only to find material discrepancies compared with what had previously been reported to us. As a brand entrusting a fulfillment partner with substantial amounts of inventory, having confidence in the accuracy and handling of that inventory is fundamental. Communication throughout the process has just been incredibly frustrating. When serious operational problems arose, getting timely answers, accountability, and a clear path toward resolution was unnecessarily difficult sometimes waiting weeks for a response. Yet they keep billing you and hold your goods hostage. We selected BBI because we needed a reliable logistics partner that could support our company as we grew. Instead, we have spent an enormous amount of time dealing with fulfillment problems, investigating inventory discrepancies, responding to customer issues, and trying to resolve matters that should never have reached this point. Not to mention, repeatedly having to refund our customers for order mistakes, stock outs, and extended delays to fulfill orders. Things promised contractually. A 3PL has access to the most critical parts of your business: your inventory and your customers. When something goes wrong, you need a partner who communicates quickly, takes accountability, and works with you to solve the problem. BBI is not it.

Order Accuracy1/5

Fulfillment Cost3/5

Fulfillment Speed1/5

Customer Service1/5

Scalability & Flexibility1/5

Mercedes SmithVerified

Blackstrad Concert Attire

Aug 27, 2026

1.0

If you are a small business, stay far away. I've never seen such staggering incompetence. I run a small apparel business, and my inventory was just 26 boxes when I sent it to BBI. They promised to have me up and running within a week. It took 15 days for them to even begin fulfilling my backlog, then they fulfilled only a handful of orders each day while the backlog grew. My inventory never synced correctly with Shopify. Customers would return products to BBI, and inexplicably BBI would send the returns right back to customers and bill me for it. It was incredibly embarrassing. One product had 20 units left, then another 300 arrived, yet after they stocked the 300, inventory went to ZERO. I was running paid ads to a product they had zeroed out! This went on for weeks. They claimed there was a power outage one week, an internet outage the next, then a tornado. Their fulfillment accuracy was 93%. They blamed my labeling, but my new warehouse (Hardway Enterprises) is operating at 99% accuracy with the exact same inventory. Worst of all, they ignored FIFO and mixed new inventory with old despite numerous emails with explicit instructions. Their mistakes cost me thousands of dollars. For the 2 months I worked with them I bled so much money, I didn't eat or sleep from the stress. I did not even have an account manager for the first six weeks. When I requested a Zoom to discuss getting back on track, it took two weeks to schedule. They agreed to recount my inventory but failed to do so when promised, causing another 2 week delay. I made plans to leave, they held my inventory hostage, demanding I overpay by $3,000 to release my goods, then would not provide information needed for the BOL. We agreed I would pay all open invoices to release my goods. I did. Last week they sent me another bill for $750 they forgot about. They were a nightmare from start to finish. They should change their name to Brand and Business Incinerator.

Order Accuracy1/5

Fulfillment Cost1/5

Fulfillment Speed1/5

Customer Service1/5

Scalability & Flexibility1/5

Christophe Brunet

Julie Lavariere

Jun 26, 2026

1.6

I got robbed by this company and I could not recommend it. Long story short BB inc has simply lost my stock and won't do anything to compensate me. I got an order form a marketplace and when it came the time to fulfill it, it could not go out. Inquiring about this order fulfillment, I was informed my stock was "misplaced". 2 or 3 week later, I was informed the stock was "lost"/"missing". I asked to get BB inc insurance activated and was issued a negative answer by the french CEO who later blocked me and stopped answering any of my calls. I strongly believe the stock went missing way before the order came in but I was not informed. Worst I got invoiced. be advised: Is this the 3PL partner you want for your operation?

Order Accuracy2/5

Fulfillment Cost2/5

Fulfillment Speed1/5

Customer Service1/5

Scalability & Flexibility2/5

Anonymous

Ms. Jetsetter

Oct 28, 2025

4.8

BBI has been a great partner over the past couple of years and has handled all of our fulfillment needs. They are very responsive and have a pleasant customer service team. They work very hard to meet businesses where they are, and have addressed specific needs and challenges as our business grows.

Order Accuracy4/5

Fulfillment Cost5/5

Fulfillment Speed5/5

Customer Service5/5

Scalability & Flexibility5/5

Anonymous

Arturia

Oct 22, 2025

4.4

Amazons process skills.

Order Accuracy4/5

Fulfillment Cost5/5

Fulfillment Speed4/5

Customer Service5/5

Scalability & Flexibility4/5