Qued is a Virginia-based logistics technology company founded in 2023 that's revolutionizing appointment scheduling in the supply chain through artificial intelligence and voice automation. With a focused team of 20 employees, Qued addresses one of the most persistent pain points in logistics operations: the time-consuming, error-prone process of scheduling and managing dock appointments. Their platform combines smart appointment optimization, AI-powered voice scheduling, and automated booking systems to help carriers and 3PLs reduce operational friction and improve service levels. What sets Qued apart is their pioneering use of AI voice technology specifically designed for logistics operations, enabling automated appointment booking through voice calls while leveraging machine learning to optimize appointment selection. Their solution tackles everything from single-stop deliveries to complex multi-stop loads, with particular strength in combating peak season scheduling fraud and inefficiencies that plague the industry during high-volume periods.
Get personalized recommendations beyond this partner
"Fulfill.com is far more than a matchmaking service—they're a true partner in growth. They didn't just introduce us to clients; they helped analyze our 3PL, connect us with key tech and service providers, and optimize our operations."
Greg Airel
Founder, Shipping Pilot
Former 3PL Owners & Ecommerce Operators
Qued represents a new generation of logistics technology companies, founded in 2023 in Broadlands, Virginia, with a laser focus on solving one of the supply chain's most persistent operational challenges: appointment scheduling. While the logistics industry has seen significant digitization in recent years, appointment coordination between carriers, 3PLs, and facilities remains largely manual, creating bottlenecks that ripple throughout the entire supply chain.
Qued's platform centers around three integrated solutions that work together to modernize logistics appointment management. Their Smart Appointments feature uses AI and machine learning algorithms to analyze historical data, facility constraints, and operational patterns to recommend optimal appointment slots, reducing the back-and-forth typically required to secure suitable times. The AI Voice Scheduling capability represents a significant innovation in the industry, enabling fully automated appointment booking through voice calls that can handle complex scheduling scenarios without human intervention.
The third pillar, Automated Appointment Scheduling, addresses the complete end-to-end process of securing appointment slots for all types of loads, including challenging multi-stop deliveries. This automation is particularly valuable during peak seasons when manual scheduling becomes a significant operational burden and fraud risks increase due to high-pressure, high-volume environments.
Qued primarily serves carriers and third-party logistics providers who manage significant appointment volumes and struggle with the inefficiencies of traditional scheduling methods. Their solution is particularly valuable for 3PLs handling diverse client portfolios with varying delivery requirements, carriers managing complex route optimization, and operations that experience seasonal volume spikes where manual scheduling becomes unsustainable.
The platform addresses critical use cases including reducing detention costs through optimized scheduling, improving driver utilization by minimizing wait times, enhancing customer service through more reliable appointment windows, and maintaining operational continuity during peak seasons when manual processes often break down. Companies dealing with multi-stop loads find particular value in Qued's ability to coordinate complex scheduling scenarios that typically require extensive manual coordination.
As a company founded specifically to address appointment scheduling challenges, Qued brings several unique advantages to the market. Their AI voice technology is pioneering in the logistics space, offering a level of automation that goes beyond traditional digital scheduling platforms. The machine learning capabilities enable continuous improvement in appointment selection, learning from patterns and outcomes to make increasingly smart recommendations.
Being a focused, recently-founded company allows Qued to build their technology stack specifically for modern logistics needs without legacy system constraints. Their approach to combating peak season fraud through automated processes addresses a growing industry concern, while their ability to handle complex multi-stop scheduling sets them apart from more basic scheduling tools. The combination of reducing clicks through smart automation while maintaining the personal touch of voice interaction creates a unique value proposition in the appointment management space.
Get expert recommendations matched to your operation. Our team helps thousands of 3PLs find the right software, services, and integrations every month.
Provides AI-powered 3PL automation software that integrates with Microsoft Dynamics 365 to streamline billing, warehouse operations, and compliance for third-party logistics providers.
Avantiico
Warehouse scheduling software that eliminates manual work and improves communication by allowing carriers to book loading dock appointments through branded booking portals.
LoadingCalendar
Kaleris provides end-to-end supply chain software solutions including terminal operating systems, yard management, transportation management, and carrier vessel solutions for logistics companies and shippers worldwide.
Kaleris
Leading workforce management platform providing time tracking, scheduling, and labor analytics for warehouse operations.
UKG (Kronos)
Yard management and dock scheduling software that automates workflows, provides real-time visibility, and optimizes supply chain operations for warehouses and distribution centers.
GoRamp
