Aug 25, 2026Mercedes SmithVerifiedBlackstrad Concert Attire5.0Matt at Hardway has exceeded expectations and I say this after experiencing an absolute nightmare with a larger warehouse in the same area. Since switching to Hardway orders are fullfilled exactly as promised. Emails are answered immediately ! Mistakes are admitted! (They happen to everyone, and there have been very few.) Billing makes sense! Returns are back on the shelf immediately. The previous warehouse sent my inventory to Matt in a disorganized manner and he has gone above and beyond to get it set up quickly, correctly, recount inventory, etc. I carry a very wide size range for my apparel which can increase complexity. I won't bore you with the details, but he's the kind of meticulous person that someone like me, who is a similarly obsessive small business owner, can actually count on as a partner! An absolute night and day difference from the previous warehouse.
Order Accuracy5/5Fulfillment Cost5/5Fulfillment Speed5/5Customer Service5/5Scalability & Flexibility5/5
Reply from Hardway Enterprises
Thank you, this means a lot. Taking over an account mid-stream is never clean, and you made it easy by being as detail-obsessed as we are. A wide size range is exactly where a 3PL earns its keep, so it’s good to hear the recount and setup work paid off. We’ll keep doing what we said we’d do. Grateful to have you as a partner. — Matt
