Diamond Fulfillment Solutions

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Diamond Fulfillment Solutions Overview

Diamond Fulfillment Solutions has established itself as a national leader in technology-driven fulfillment services since its founding in 1981. With over 35 years of experience, the company has evolved from serving Fortune 500 companies to supporting businesses of all sizes across diverse sectors including healthcare, pharmaceuticals, consumer packaged goods, and e-commerce. Operating two strategically located fulfillment centers in the Chicago area totaling over 200,000 square feet of warehousing space, Diamond Fulfillment provides comprehensive logistics solutions including omnichannel order management, temperature-controlled shipping, and Amazon FBA compliance services. The company differentiates itself through its onsite print-on-demand capabilities, co-located call centers, and stringent compliance certifications including ISO 9001, FDA, HIPAA, and Rx licenses. Their advanced Warehouse Management System (WMS) powered by ASC Software enables real-time inventory tracking, automated replenishment, and 99.9% order accuracy. Diamond's commitment to customizable solutions and responsive account management has earned them a 94% client retention rate, positioning them as a trusted partner for businesses requiring precision logistics in highly regulated environments.

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Diamond Fulfillment Solutions Locations

Diamond Fulfillment Solutions has fulfillment centers strategically located across the United States to optimize shipping times and costs.

Diamond Fulfillment Solutions has locations in:

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Diamond Fulfillment Solutions Specialty Solutions

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Diamond Fulfillment Solutions Value Added Services

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Diamond Fulfillment Solutions Team

Meet the team driving Diamond Fulfillment Solutions success.

Jodi Cape

Director of Sales and Marketing

Diamond Fulfillment Solutions Customers

Meet the customers that Diamond Fulfillment Solutions services.

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Diamond Fulfillment Solutions at a Glance

Year Founded

1981

Number of Warehouses

Total Square Footage

200,000

Storage Environments

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Frequently Asked Questions

What are Diamond Fulfillment Solutions' fulfillment costs and fee structures?

Diamond Fulfillment Solutions offers customized pricing models tailored to the unique needs and complexities of enterprise-level clients, particularly those in regulated industries like healthcare, pharmaceutical, and CPG. Our fee structures are designed for transparency, accounting for services such as order fulfillment, custom kitting, print-on-demand, warehousing, and specialized compliance requirements. We work closely with each client to develop a cost-effective solution that aligns with their specific volume, service level agreements, and strategic objectives, ensuring optimal value for complex fulfillment operations.

What products/industries does Diamond Fulfillment Solutions specialize in serving, and what compliance standards do you meet?

Diamond Fulfillment Solutions specializes in providing comprehensive fulfillment services for highly regulated industries, including healthcare, pharmaceuticals, supplements & nutraceuticals, beauty & cosmetics, and CPG brands. Our expertise extends to promotional product distributors requiring precise handling. We adhere to stringent compliance standards, including ISO, HIPAA, Rx Licenses, and FDA regulations, ensuring secure, compliant, and accurate handling of sensitive products. This deep industry knowledge and commitment to regulatory excellence differentiate our service for clients with complex compliance needs.

Which eCommerce platforms and technology tools does Diamond Fulfillment Solutions integrate with to streamline operations?

Diamond Fulfillment Solutions leverages advanced technology and systems to ensure seamless integration and efficient operations. Our robust Warehouse Management System (WMS) and Order Management System (OMS) are designed to integrate with a wide array of eCommerce platforms, ERP systems, and other critical business tools via API and EDI connections. This capability allows for real-time inventory visibility, automated order processing, and comprehensive data exchange, minimizing manual errors and optimizing supply chain efficiency. We prioritize secure and reliable data flow to support our enterprise clients' diverse technological ecosystems.

Where are Diamond Fulfillment Solutions' primary fulfillment centers located, and what shipping speeds can I expect for my customers?

Diamond Fulfillment Solutions operates strategically located fulfillment centers in the Chicago area, specifically in Waukegan and Zion, Illinois. These central locations provide excellent access to major transportation networks, enabling efficient distribution across the United States. Our national reach, combined with our freight transportation services, allows us to optimize shipping speeds and costs. We work with clients to determine the most effective shipping methods to meet their customers' delivery expectations, ensuring timely and reliable order fulfillment from our state-of-the-art facilities.

What makes Diamond Fulfillment Solutions a preferred partner compared to other enterprise 3PL providers, especially for regulated industries?

Diamond Fulfillment Solutions stands out through its unparalleled commitment to regulatory compliance, specialized service offerings, and personalized client support. Unlike many generalist 3PLs, our deep expertise in healthcare, pharmaceutical, and CPG sectors, coupled with strict adherence to HIPAA, FDA, and ISO standards, provides a critical advantage for regulated businesses. We offer unique services like onsite personalized print-on-demand and custom kitting, supported by a full-service call center and dedicated account management, ensuring a highly tailored and responsive partnership that goes beyond standard fulfillment.