Evateck

Evateck positions itself as an outsourced operations partner for growing transportation and logistics companies, providing outsourced teams that take ownership of day-to-day load monitoring, track & trace, customer communication, and back-office logistics operations. Rather than following a traditional “throw it over the wall” BPO model, Evateck integrates its teams directly into the client’s existing workflows, systems, and communication channels, with clear KPIs, structured escalation processes, and ongoing quality control.

For logistics companies, Evateck’s core service is end-to-end load tracking and operational support. Once a load is created, the team takes responsibility for monitoring it throughout the transportation journey — from pickup and loading through in-transit tracking, delivery, unloading, and documentation. Agents proactively identify the next required action, follow up with the relevant parties, and keep customers updated throughout the process.

Evateck uses a customized Google Sheets tracking system supported by formulas, automation, and API integrations. New loads are automatically reflected in the tracking workflow, allowing agents to manage and monitor shipments from a centralized interface. The team works with transportation and logistics platforms such as TAI, MacroPoint, and Turvo, alongside Google Sheets, Outlook, Microsoft Teams, and telephony tools for day-to-day communication.

Agents communicate directly with customers, brokers, dispatchers, and drivers when required. During working hours, brokers are primarily contacted through Microsoft Teams, while dispatchers and drivers can be reached through Outlook, telephony, or other agreed communication channels. The team handles the operational follow-up required after a load has been created, including status confirmations, updates, issue resolution, documentation collection, and escalation.

The key operational stages include:

* Pickup confirmation and driver arrival monitoring
* Loading confirmation and issue identification
* In-transit tracking and shipment visibility
* Customer status updates
* Delivery monitoring and confirmation
* Unloading confirmation
* Documentation collection and attachment
* Delay, exception, and issue escalation
* Ongoing communication with customers, brokers, dispatchers, and drivers

Evateck does not replace the broker’s role in acquiring customers or creating loads. Instead, its teams take over the operational workload after a load has been created, allowing brokers and logistics companies to focus on higher-value activities while Evateck handles tracking, communication, follow-ups, and shipment visibility.

The model is designed to provide reliable operational coverage, including after-hours and 24/7 support where required. Teams can be deployed quickly, work within the client’s existing technology stack, and operate under defined KPIs and workflows. Engagements are flexible and month-to-month, allowing logistics companies to scale operational capacity without the overhead of building and managing an in-house team.