HDS Express

HDS Express is a Malaysia-based ecommerce warehouse fulfillment provider that has been operating since 2022, offering pick-and-pack fulfillment services designed specifically for small and medium-sized online businesses. The company operates its warehouse seven days a week to ensure timely processing of orders from major ecommerce platforms including Shopee, Lazada, TikTok Shop, and Shopify, with seamless integration across all connected sales channels. HDS Express was founded by sellers who experienced firsthand the challenges of managing inventory, packing orders, and meeting customer delivery expectations, and this background informs their approach to fulfillment operations. The company serves a diverse client base including domestic Malaysian sellers and international cross-border sellers from China, Taiwan, and Indonesia, handling product categories across beauty, fashion, toys, and health industries. Their fulfillment operations include custom packing with specific handling instructions, FIFO and expiry date management for perishable or time-sensitive products, and comprehensive CCTV security coverage throughout their facility from product intake through final packing. HDS Express provides each client with a dedicated WhatsApp support group for direct communication and rapid issue resolution. The company's OMS and inventory management system gives sellers real-time visibility into stock levels and order status, while their ERP integration connects with leading ecommerce platforms for automated order processing and fulfillment workflows.