MAI Fulfillment

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MAI Fulfillment Overview

MAI Fulfillment is a tech-driven third-party logistics (3PL) company headquartered in Elgin, IL. The company has grown into a full-service fulfillment provider with an emphasis on direct-to-consumer (DTC) ecommerce operations. B2B fulfillment is also supported for retail and wholesale, and EDI-based fulfillment. MAI offers a scalable platform that supports ecommerce brands with services like omnichannel fulfillment, kitting, returns, management, and custom ecofriendly packaging. Our proprietary warehouse management system (WMS) integrates with over 100 ecommerce platforms, offering real-time visibility and full customization. Clients typically remain long-term partners, thanks to consistent customer service, operational precision, and a dedication to helping brands grow profitably.

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MAI Fulfillment Locations

MAI Fulfillment has fulfillment centers strategically located across the United States to optimize shipping times and costs.

MAI Fulfillment has locations in:

Illinois

US Central

California

US West

MAI Fulfillment Niches Served

MAI Fulfillment Specialty Solutions

MAI Fulfillment Value Added Services

MAI Fulfillment Certifications

MAI Fulfillment Alternatives

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MAI Fulfillment Team

Meet the team driving MAI Fulfillment success.

Matt Iwanicki

MAI Fulfillment Customers

Meet the customers that MAI Fulfillment services.

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MAI Fulfillment at a Glance

Year Founded

1981

Number of Warehouses

Total Square Footage

520,000

Storage Environments

Cosmetics; Beauty & Personal Care

Food & Beverage (Non-Regulated)

Home & Kitchen (Bulky)

Home & Kitchen (Not Bulky)

Medicine; Supplements & Nutraceuticals (Non-Regulated)

Office Products

Pet Supplies

Sports & Outdoor Equipment

Arts; Crafts & Sewing

Kitting - Labeling or Relabeling

Kitting - Retail Display Assembly

Kitting - Simple DTC Assembly

Logistics - Domestic (FTL & LTL)

Operations - Customer Service Call Center

Operations - Outbound Sales Center

Bagging and Sealing

Amazon

BigCommerce

Custom API

Etsy

Microsoft Dynamics

NetSuite

Oracle

SAP

Shopify

Squarespace

TikTok Shop

Walmart

WooCommerce

Wix

Webflow

Big & Bulky

Ambient Storage (Room Temp)

Lot Tracking

FDA Registered

AIB Certified

Food & Beverage

Nutraceutical

CBD

Temperature Controlled Storage

Privately-Owned

Self-Funded

Mid-Market 3PL

National Boutique

Apparel

Beauty

Crafts & Games

Home Goods

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Frequently Asked Questions

What are MAI Fulfillment's fulfillment costs and fee structures?

MAI Fulfillment offers transparent and flexible pricing models tailored to your specific needs, ensuring cost-effectiveness as you scale. Our fee structures typically include a combination of receiving, storage, pick-and-pack, and shipping costs, with potential for volume-based discounts. We work closely with each client to develop a customized solution that optimizes your budget while maintaining high service levels. Our goal is to provide clear, predictable pricing without hidden fees, allowing you to accurately forecast your logistics expenses and maximize profitability.

Which eCommerce platforms and tools does MAI Fulfillment integrate with?

MAI Fulfillment boasts robust integration capabilities, connecting seamlessly with over 100 leading eCommerce platforms and essential business tools. This includes popular platforms like Shopify, WooCommerce, Amazon, and Walmart, as well as EDI systems for B2B operations. Our proprietary MARS software ensures real-time data synchronization, providing you with accurate inventory visibility and order tracking across all your sales channels. This extensive integration network simplifies your operations, reduces manual errors, and accelerates order processing, allowing you to manage your business efficiently.

What products and industries does MAI Fulfillment specialize in serving?

MAI Fulfillment specializes in a diverse range of products and industries, offering tailored solutions for both DTC and B2B clients. We have extensive experience with sectors such as Jewelry & Accessories, Cosmetics & Beauty, Supplements & Vitamins, CBD, Health & Wellness, CPG, Electronics, and Food & Beverage. Our facilities are equipped to handle various product requirements, including Hazmat, FDA Registered, and AIB Certified goods. This broad expertise ensures we understand the unique challenges and compliance needs of your specific industry, providing specialized care for your inventory.

What shipping speeds and geographic zones does MAI Fulfillment cover?

Operating from our 500,000 sq ft facility in Elgin, IL, MAI Fulfillment provides comprehensive shipping coverage across the United States, enabling efficient delivery to all zones. We partner with major carriers like FedEx, UPS, USPS, DHL Express, and OSM to offer a range of shipping speeds, including expedited 2-day shipping options for critical deliveries. Our strategic Midwest location allows for optimized ground shipping times to a significant portion of the US population, ensuring your customers receive their orders quickly and reliably, enhancing their overall experience.

How does MAI Fulfillment compare to other 3PLs, especially regarding technology and client support?

MAI Fulfillment differentiates itself through a powerful combination of advanced proprietary technology and personalized client support. Unlike many 3PLs relying on off-the-shelf solutions, our MARS software provides unparalleled flexibility in reporting and metric tracking, giving you deep insights into your operations. Furthermore, our commitment to direct account management ensures you have a dedicated point of contact who understands your business intimately. This focus on bespoke technological solutions and long-term client relationships is why our clients stay with us for an average of seven years, reflecting our superior service and adaptability.