CPM Fulfillment

We had an extremely damaging experience with CPM and would strongly warn other businesses to stay away. We moved to CPM after being told they could handle our busy period and that our shipping costs would not increase. Instead, during our most important period of the year, they fell badly behind and the fallout was severe. This cost our business hundreds of thousands of dollars through lost sales, customer credits, cancellations, chargebacks, increased shipping costs, emergency labor, and operational disruption. Our chargeback rate increased to the point that our payment processor began taking action against us. Negative reviews flooded online. We had to send our own team to CPM’s facility to help get orders out because they were so far behind. What made it worse was the lack of care and accountability shown by Joe and CPM throughout the process. They made strong promises up front, failed badly when it mattered most, and then made the transition process hard while showing little concern for the damages their failures had caused. We have since moved to a new fulfillment provider, and the difference is a complete 180. Our new provider is professionally managed, organized, responsive, and operates the way a real fulfillment partner should. If your business depends on reliable fulfillment, clear communication, and competent management, I would be extremely cautious about trusting CPM with your operation.

Why is the 1 negative comment on topwhen there are several great ones. A company just doesn't get judge on the owner, it could be the staff doesn't have good work ethic like they use to before they started to get raises by government standards rather than their ability to perform tastes that are done because humans used to have pride in their work. We at handmade appreciate the dedication of this company and its standards.

Avoid CPM Fulfillment if you are a serious business. Joe, the owner, is unresponsive, forgetful, and not a serious business person. Our inventory has been completely mismanaged, we've received orders that have been completely destroyed (with Joe blaming the courier although the packing was clearly the issue), and it's just clear they do not know what they are doing. We will be terminating CPM Fulfillment within the next week and are on the verge of seeking legal recourse.

Thank you to Joe Jardas and to Francois de Jager for your fantastic support and precious collaboration and for taking good care of our products. Hope to work together on many more orders. Lisa Nigi Export Manager Cocoba Ltd. - Manager Cocoba USA LLC

"We've been working with CPM for a couple months now after doing our own fulfillment for years, and they’ve exceeded our expectations. Fast, accurate fulfillment, responsive support, and no headaches. Inventory is well-managed, orders go out on time, and issues (rare as they are) get resolved fast. They've allowed us to focus less on fulfillment and more on the things that will grow our business. Highly recommend."

It was a very good experience working with CPM fulfillment!

CPM has been a god-send. 90% of 3PLs and warehouses over charge and underdeliver (especially if they have "ship" in their name). CPM is the opposite. Exceptional service, quick turn arounds, organized and professional, always willing to go the extra mile - CPM is the only 3PL I trust.

CPM has a been a fantastic business partner. Without their assistance, we would struggling as a small business to get started. Joe and his team have been extremely helpful in getting us up and running.

Joe and his team are incredible! they are super kind, helpful and responsible. If you have the chance to work with Amy you're lucky. she is a rockstar. These guys know fulfillment! they do our shopify, amazon and retail orders. very happy with the team at CPM. i recommend them a lot

CPM Fulfillment team has been great and helpful throughout. They are always responsive, professional, and proactive in addressing any concerns we have. As our business grows, we’ve been impressed with how easily CPM Fulfillment adapted to increased demand. They have the infrastructure and capacity to scale up when necessary, which is reassuring for us as we expand our operations.

Joe and the team have been great. Very glad i found them and it has allowed me to focus on sales instead of fulfillment which has doubled the business. Happy to do business with CPM. A few orders here and there got mixed up (just part of business) but they correct them very quickly and are always prompt to reply to emails. Definitely would recommend giving Joe a call.

THE BEST LOGISTICS TEAM !!! NEED A JOB DONE? THEY WILL DO IT RIGHT AND AHEAD OF SCHEDULE.

Excellent service always from the team. Always friendly and professional. Any queries are dealt with promptly. Shipping is very efficient

Joe and CPM have been amazing. Great customer service. Great attitude. On top of things. Amazing partners!