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PFS Overview

Premium Fulfilment Services (PFS) is an Australian third-party logistics provider specializing in integrated fulfilment solutions. Their services encompass order fulfilment, warehousing, delivery, and customer service, catering to industries such as pharmaceuticals, food and beverage, entertainment, and financial services. PFS also offers specialized solutions like promotional product management, print services, and eCommerce fulfilment. With a focus on efficiency and accuracy, their proprietary OrderPoint™ platform provides real-time insights to ensure seamless operations. PFS is committed to supporting businesses with tailored logistics solutions that enhance operational efficiency and customer satisfaction.

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PFS Locations

PFS has fulfillment centers strategically located across the United States to optimize shipping times and costs.

PFS has locations in:

New Zealand

Australia

PFS Niches Served

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PFS Specialty Solutions

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PFS Value Added Services

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PFS Certifications

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PFS Alternatives

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PFS Team

Meet the team driving PFS success.

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PFS Customers

Meet the customers that PFS services.

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PFS at a Glance

Year Founded

1990

Number of Warehouses

Total Square Footage

12,000,000

Storage Environments

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Frequently Asked Questions

What services does PFS (now GXO Direct) offer beyond basic fulfillment?

GXO Direct, formerly PFSweb, provides comprehensive eCommerce fulfillment solutions, including direct-to-consumer (DTC) and B2B fulfillment, multi-tenant warehousing, and value-added services (VAS) such as kitting, labeling, and customization. We also offer transportation management and commerce services, all supported by our integrated OMS and WMS technology. Our system-driven approach minimizes human error and ensures efficient order processing.

Which eCommerce platforms and tools does GXO Direct integrate with?

GXO Direct's seamlessly integrated OMS and WMS technology integrates with major eCommerce platforms like Shopify, Magento, and Salesforce Commerce Cloud, as well as leading ERP and CRM systems. This ensures real-time data visibility and streamlined operations across your entire supply chain. We also offer custom integration solutions to meet specific client needs.

How quickly can we get started with GXO Direct's fulfillment services?

Onboarding timelines vary depending on the complexity of your requirements, but our streamlined process typically allows new clients to be up and running within 4-8 weeks. This includes system integration, warehouse setup, and staff training. Our dedicated onboarding team works closely with you to ensure a smooth and efficient transition.

What are GXO Direct's minimum volume or storage requirements for new clients?

While we cater to enterprise-level clients, we also work with mid-market businesses. Minimum requirements depend on factors like storage needs, order volume, and service complexity. Contact our sales team to discuss your specific needs and explore customized solutions that fit your budget and growth plans.

How does GXO Direct compare to a 3PL like ShipBob, especially for scalability and enterprise-level features?

Unlike many 3PLs focused on smaller businesses, GXO Direct (formerly PFSweb) specializes in enterprise-grade solutions with a focus on scalability, advanced technology, and multi-node fulfillment. We offer robust OMS and WMS integration, extensive value-added services, and the capacity to handle significant volume fluctuations, making us a strong choice for established brands and high-growth companies needing a reliable partner to support complex fulfillment needs.