Our Serviceworks

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Our Serviceworks Pricing, Reviews, & Locations (2025)
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Our Serviceworks
Our Serviceworks Overview
Our Serviceworks is an Inc. 5000 company providing outsourced fulfillment and customer care services. They've been in the industry for 35 years and work with clients who truly care about their brand and are passionate about who they support. Our Serviceworks is a women-led business and approach fulfillment from a slightly different angle. They understand how hard you work to acquire a customer and it’s their job to focus on ‘elating and delighting’ them. They are centrally located in Dallas Texas and work with clients around the globe helping them create a presence through our dedicated fulfillment services. Their facility is FDA registered and fully air-conditioned, providing a consistent temperature throughout the year and a virtually dust-free environment for your products. Sustainability is important to them and they focus on reducing their carbon footprint and protecting the environment. They are considered ‘plug and play’ with most shopping cart platforms. Their systems are cloud-based and available to you 24/7 with personalized credentials.
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Our Serviceworks Locations
Our Serviceworks has fulfillment centers strategically located across the United States to optimize shipping times and costs.
Our Serviceworks has locations in:
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Texas
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US Central
Our Serviceworks All Specialties
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Arts; Crafts & Sewing
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Baby Care & Supplies
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Clothing; Shoes & Jewelry
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Cosmetics; Beauty & Personal Care
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Food & Beverage (Non-Regulated)
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Handmade, Collectibles & Fine Art
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Home & Kitchen (Bulky)
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Home & Kitchen (Not Bulky)
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Luggage & Travel Gear
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Medicine; Supplements & Nutraceuticals (Non-Regulated)
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Office Products
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Pet Supplies
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Sports & Outdoor Equipment
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Toys; Games & Video Games
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Apparel - Label Tagging
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Bagging and Sealing
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Customization - Handwritten Note
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Kitting - Labeling or Relabeling
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Kitting - Retail Display Assembly
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Kitting - Simple DTC Assembly
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Logistics - Domestic (FTL & LTL)
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Operations - Customer Service Call Center
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Operations - Outbound Sales Center
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Product Auditing & QA
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Ticketing and Packing
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Amazon
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Custom API
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WooCommerce
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Magento
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BigCommerce
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Microsoft Dynamics
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NetSuite
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Oracle
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Squarespace
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Walmart
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Webflow
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FDA Registered
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Automotive
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Big & Bulky
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FDA Approved
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Food & Beverage
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Hazmat
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Nutraceutical
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Publishing
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Temperature Controlled Storage
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Humidity Controlled Storage
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Lot Tracking
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Privately-Owned
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Self-Funded
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Mid-Market 3PL
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Apparel
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Beauty
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Crafts & Games
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Home Goods
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TikTok Shop
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Shopify
Our Serviceworks Alternatives
Shipping Pilot has fulfillment centers strategically located across the United States to optimize shipping times and costs.
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80% Similarity
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Our Serviceworks Team
Meet the team driving Our Serviceworks success.
Michelle Harris
John Doe
Chief Executive Officer
John Doe
Chief Executive Officer
John Doe
Chief Executive Officer
John Doe
Chief Executive Officer
Our Serviceworks Customers
Meet the customers that Our Serviceworks services.
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Our Serviceworks Pricing
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No setup fees or long-term contracts
Transparent pick & pack and storage rates
Discounted shipping rates through partner carriers
Custom quotes based on order volume and product specifications
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Our Serviceworks Technology
Our Serviceworks integrates with a wide range of eCommerce platforms and tools to streamline your fulfillment:
Certified
Beta
Corpay
Corpay is a global leader in business payments, offering tailored solutions to help 3PLs & brands streamline financial operations and reduce costs.
Certified
Beta
Paypal (Happy Returns)
PayPal: Pay, send money, and save with ease globally.
Certified
Beta
Stellar Service Ohio
Stellar Service Ohio helps online retailers liquidate returns and excess inventory, offering outright purchase or consignment services.
Certified
Beta
Social Snowball
SocialSnowball is an influencer, affiliate, and referral marketing platform for ecommerce brands.
Certified
Beta
SKUvault
SkuVault streamlines warehouse inventory for growing retailers.
Certified
Beta
Smarther Sourcing
Smarther Sourcing specializes in ecommerce fulfillment, manufacturing, and supply chain management with innovative sourcing solutions.
Our Serviceworks Awards
Industry awards and certifications earned by Our Serviceworks
3PL of the Year 2023
3PL of the Year 2023
3PL of the Year 2023
3PL of the Year 2023
3PL of the Year 2023
Our Serviceworks Press
Meet the team driving Our Serviceworks's success.
Shipping Pilot Expands to New Markets
Tech Logistics News — Jan 15, 2024
Shipping Pilot announces its expansion into new international markets, enabling faster deliveries and reduced shipping costs for its clients.
E-commerce 3PL of the Year Award 2023
Fulfillment Times — Dec 1, 2023
Shipping Pilot was recognized as the 3PL of the Year for its innovative solutions and exceptional client satisfaction.
New AI-Driven Warehouse Technology
Supply Chain Weekly — Nov 20, 2023
An inside look at Shipping Pilot's adoption of AI-driven robotics to streamline warehouse operations and improve order accuracy.
Our Serviceworks at a Glance
Year Founded
1988
Number of Warehouses
1
Total Square Footage
80,000
Storage Environments
Arts; Crafts & Sewing
Baby Care & Supplies
Books
Clothing; Shoes & Jewelry
Cosmetics; Beauty & Personal Care
Food & Beverage (Non-Regulated)
Handmade, Collectibles & Fine Art
Home & Kitchen (Bulky)
Home & Kitchen (Not Bulky)
Luggage & Travel Gear
Medicine; Supplements & Nutraceuticals (Non-Regulated)
Office Products
Pet Supplies
Sports & Outdoor Equipment
Toys; Games & Video Games
Apparel - Label Tagging
Bagging and Sealing
Customization - Handwritten Note
Kitting - Labeling or Relabeling
Kitting - Retail Display Assembly
Kitting - Simple DTC Assembly
Logistics - Domestic (FTL & LTL)
Operations - Customer Service Call Center
Operations - Outbound Sales Center
Product Auditing & QA
Ticketing and Packing
Amazon
Custom API
WooCommerce
Magento
BigCommerce
Etsy
eBay
Microsoft Dynamics
NetSuite
Oracle
SAP
Squarespace
Walmart
Webflow
Wix
FDA Registered
Automotive
Big & Bulky
CBD
FDA Approved
Food & Beverage
Hazmat
Nutraceutical
Publishing
Temperature Controlled Storage
Humidity Controlled Storage
Lot Tracking
Privately-Owned
Self-Funded
Mid-Market 3PL
Apparel
Beauty
Crafts & Games
Home Goods
TikTok Shop
Shopify
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Frequently Asked Questions

What are Our Serviceworks' fulfillment costs and fee structures?
Our Serviceworks offers transparent and competitive pricing tailored to your specific needs, ensuring you only pay for the services you use. While exact costs vary based on volume, product type, and service complexity, our fee structures are designed to be flexible for growing businesses. We provide detailed breakdowns for services like receiving, storage, pick and pack, and shipping. Our central Texas location often translates to cost savings on shipping for many brands, and our efficient processes, including a 99.9% order accuracy rate, minimize costly errors. We aim to provide a cost-effective solution that supports your growth without hidden fees.
Which eCommerce platforms and tools does Our Serviceworks integrate with?
Our Serviceworks provides seamless integration with a comprehensive range of leading eCommerce platforms and business tools to streamline your operations. We integrate directly with popular platforms such as Amazon, Shopify, BigCommerce, WooCommerce, Magento, Etsy, eBay, TikTok Shop, Squarespace, and Wix. Beyond eCommerce, we also support integrations with enterprise resource planning (ERP) systems like Microsoft Dynamics, NetSuite, Oracle, and SAP. This extensive compatibility ensures a smooth data flow for order processing, inventory management, and real-time tracking, allowing you to manage your fulfillment efficiently from your existing systems.
What shipping speeds and zones does Our Serviceworks cover?
Strategically located in Carrollton, Texas, Our Serviceworks' central facility enables efficient shipping across the continental U.S. We guarantee same-day order fulfillment for orders placed by our cutoff time, ensuring your products are dispatched quickly. Our prime location allows for 2-3 business day coast-to-coast shipping coverage for most of the U.S., significantly reducing transit times and shipping costs for many brands. We partner with major carriers including FedEx, UPS, USPS, and DHL eCommerce to offer a variety of shipping options and reach all zones effectively, ensuring reliable and timely delivery to your customers.
What value-added services does Our Serviceworks offer beyond basic fulfillment?
Beyond core fulfillment, Our Serviceworks provides a suite of value-added services designed to enhance your brand's customer experience and operational efficiency. These include specialized subscription box fulfillment, FBA prep services for Amazon sellers, retail/wholesale fulfillment, and intricate kitting and assembly. We also offer custom packaging, apparel label tagging, bagging and sealing, and product auditing. For enhanced customer support, we provide optional outsourced call center services, warranty processing, and branded customer interactions. Our comprehensive offerings, combined with our 35 years of industry experience, ensure a tailored solution for your unique business needs.
How does Our Serviceworks compare to other 3PLs like ShipBob or Red Stag Fulfillment?
Our Serviceworks differentiates itself through a combination of personalized service, exceptional accuracy, and strategic location, setting us apart from larger, more generalized 3PLs. While companies like ShipBob offer a vast network of warehouses and Red Stag specializes in oversized items, OSW provides a highly accurate (99.9% order accuracy, triple reimbursement guarantee) and efficient fulfillment solution from our central Texas facility, often leading to faster coast-to-coast shipping and cost savings. We pride ourselves on being a woman-led, sustainability-focused partner with 35 years of experience, offering comprehensive services from eCommerce to complex kitting, all backed by highly responsive customer support and a user-friendly software interface.