Fill Your Pipeline With Preferred Brands

Fulfill provides 3PL matchmaking services to clients across a wide range of industries, ranging anywhere from startup, to SMB, to enterprise business - bootstrapped and funded alike. Our clientele includes eCommerce, Retail, Government, Life Sciences, Education and more.

Due to the wide variety of opportunities and industries available to you through our matchmaking service, the Fulfill team works closely with you to determine how broad or narrow your ideal customer profile should be, to identify the opportunities you will be the best fit for.

Fulfill enjoys strong relationships with 3PLs across the industry, including:

- Local Boutiques
- Regional Boutiques
- National Boutiques
- Mid-Market 3PLs
- Enterprise 3PLs
- Single Node
- Multi-Node
- Privately Owned
- Self Funded
- Venture Backed
- Publicly Owned
- 4PLs

And more.

Given the wide range of services and needs of our clients, it is important to maintain a diverse range of 3PLs with varying value propositions. If you are unsure whether your 3PL profile is a strong fit for our network, we encourage you to discuss directly with our team and we will compare our opportunity pipeline characteristics against your 3PL to help determine if a partnership is mutually beneficial.
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Fulfill.com conducts qualification calls with all clients before approaching prospective 3PLs with the scope of the deal. We gather critical information to develop an overall scope of the deal, and share this with you to gauge interest.
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Typical information provided in the initial scope includes:

1. Website information
2. What products they will be shipping
3. SKU counts
4. Ideal warehouse locations
5. Special picking / packing / kitting requirements
6. Monthly order volumes (DTC & B2B)
7. Anticipated storage requirements and inventory replenishment cadence
8. DTC, B2B, Retail requirements
9. Sales channels and integrations needs
10. Timelines for transitioning to a new 3PL
11. Issues with their current fulfillment situation that are necessitating a move
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Along with any other critical qualifying / disqualifying information for 3PLs.

Based on the details provided, you can accept or decline the introduction. If you need additional information to make a decision, you are welcome to discuss it with the Fulfill.com team and we will obtain it if available.

Fulfill follows a typical client-broker model where our matchmaking service is free for brands to use. We DO NOT at any point charge brands or collect fees from clients to conduct a 3PL search on their behalf.

For 3PLs, our service fee is broken down as follows:

1. A flat monthly fee of $199 to list on our directories and be eligible for leads
2. An upfront cost per lead, that is charged when an introduction is made to the client, ranging from $50 - $500 per lead depending on the size of the opportunity
3. A commission on warehousing and fulfillment fees from opportunities you close sourced through Fulfill

Fulfill implements a double opt-in process for Brand <> 3PL introductions, where both parties need to confirm a desire to speak before we will make an introductory email. This process is more thorough than most 3PL consultancies, and significantly reduces the likelihood of unresponsive leads.

After we make the introduction to a brand, it is the responsibility of the 3PL to carry out your sales cycle as you see fit. However, if more than 7 days have gone by without an initial response from the lead, you should notify the Fulfill.com team.

We will attempt to make contact with the brand and gauge whether any critical information has changed in their 3PL search. If the lead:

1) is non-responsive to Fulfill.com and your 3PL after 30 days
2) has a material change in scope and never engaged with your 3PL after multiple outreach attempts

You will have the right to a refund. This refund can be provided via 1) reversal of the introductory fee or 2) a credit on future leads. If at any point the brand re-engages after a refund has been applied due to non-response, the refund or credit will be removed assuming you wish to continue pursuing the opportunity.

While these are fringe scenarios and do not typically occur often, we seek to ensure a positive experience for both brand and 3PL and have outlined these procedures to promote a successful outcome for all parties.

We’ll alert you about new opportunities with either:

1. A slack message in your dedicated Fulfill <> 3PL slack channel
2. Email message to your preferred contacts

If you reply back that you’re interested in the scope, our team will send your 3PL profile to the client via email.You can turn down as many opportunities as you’d like for any reason. We just ask that you get back to us ASAP — since Fulfill’s goal is to present clients with a 3PL shortlist as quickly as possible to capitalize on their interest in our services.

The Client & 3PL relationship is handled directly between your organization and the client, including all contract and Master Service Agreements.

You will only sign one contract with Fulfill.com during onboarding, that covers the engagement between our companies as a 3PL matchmaker and lead generation source for your business.

Brands that utilize Fulfill’s 3PL Matchmaking Service expect a curated, narrow list of recommended 3PLs to speak to. Sharing leads with a large amount of 3PL providers is the opposite of our business model.

Our process involves filtering down from:

1. 3PLs we identify as a good fit for the opportunity, that will receive the fulfillment scope
2. 3PLs that confirmed interest in the opportunity and Fulfill presents to the Client
3. 3PLs the Client confirms they would like to speak with, which are then introduced via email

You are only charged an introductory fee if an introduction is made to the Client via email.

In general, we are typically recommending and introducing between 3-5 3PLs (case dependent) for each Client, however this can vary depending on the complexity of scope and brand preferences.

Fulfill's engagement with Client and 3PL includes two distinct phases.

Our initial phase involves determining the fulfillment requirements of the Client and capability-matching these requirements with the 3PLs on our network. During this phase we will recommend to the client a shortlist of 3PLs for formal engagement, and introduce the 3PLs the client chooses to speak with.

After making an introduction to the client, the opportunity is yours to run as you see fit. However, Fulfill seeks to maintain a close relationship with the client throughout their decision-making process, to ensure they are taking into consideration all qualitative and quantitative factors. During this phase, we will work closely with you to ensure your proposal is competitive, and broker feedback between your 3PL and client to the extent requested by both parties.

Contact us anytime at team@fulfill.com.