
OTW Shipping

OTW Shipping is a boutique 3PL provider with two US locations, with 73,000 total sq ft of warehouse space. Fulfill.com named OTW Shipping a Top 100 3PL in the US in 2026.
- Founded
- 2020
- Facilities
- 2
- Warehouse space
- 73,000 sq ft
About OTW Shipping
eCommerce fulfillment services developed with DTC brands in mind. Most 3PLs treat client relationships like transactions. OTW Shipping was designed to feel like in-house fulfillment. They're your own personal warehouse team! Their core value lies in our personal approach to fulfillment. With your own "Slack-like" channel, you'll have direct lines…
eCommerce fulfillment services developed with DTC brands in mind. Most 3PLs treat client relationships like transactions. OTW Shipping was designed to feel like in-house fulfillment. They're your own personal warehouse team! Their core value lies in our personal approach to fulfillment. With your own "Slack-like" channel, you'll have direct lines to their warehouse, support team, and leadership for immediate assistance whenever you need it. From startups to enterprise brands, you get the same unrivaled support.
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eCommerce fulfillment services developed with DTC brands in mind. Most 3PLs treat client relationships like transactions. OTW Shipping was designed to feel like in-house fulfillment. They're your own personal warehouse team! Their core value lies in our personal approach to fulfillment. With your own "Slack-like" channel, you'll have direct lines to their warehouse, support team, and leadership for immediate assistance whenever you need it. From startups to enterprise brands, you get the same unrivaled support.
Who OTW Shipping works best with
The order profile, channels, and product types OTW Shipping is set up to serve. Information not listed here may still be available. Reach out to our team to confirm.
Order and inventory profile
What OTW Shipping tells Fulfill it takes on: pallet positions stored, monthly order volume, heaviest single item, and active SKUs per brand.
- Pallet storage
- Anynumber of pallet positions
- Monthly order volume
- At least 300orders per month
- Product weight
- Up to 20lb for the heaviest single item
- SKU count
- Up to 1,000active SKUs for a single brand
Product categories
The kinds of products OTW Shipping stores, picks, and ships.
- Arts; Crafts & Sewing
- Baby Care & Supplies
- Books
- Cell Phone & Accessories
- Clothing; Shoes & Jewelry
- Cosmetics; Beauty & Personal Care
- Electronics
- Food & Beverage (Non-Regulated)
- Food & Beverage (Regulated)
- Home & Kitchen (Not Bulky)
- Luggage & Travel Gear
- Medicine; Supplements & Nutraceuticals (Non-Regulated)
- Medicine; Supplements & Nutraceuticals (Regulated)
- Office Products
- Pet Supplies
- Sports & Outdoor Equipment
- Tools & Home Improvement
- Toys; Games & Video Games
OTW Shipping Warehouse Locations
OTW Shipping has warehouse locations in Connecticut and Utah.
| Location | Country | Size (sq ft) |
|---|---|---|
| East Hartford, CT | United States | 36,000 |
| Salt Lake City, UT | United States | 37,000 |
OTW Shipping Capabilities
Services, specialty solutions, storage conditions, and certifications OTW Shipping lists. Information not listed here may still be available. Reach out to our team to confirm.
Fulfillment types
The fulfillment models OTW Shipping runs, from direct-to-consumer to marketplace and wholesale.
- DTC FulfillmentOnline orders shipped straight to consumers
- FBAPrep and forwarding into Amazon warehouses
- FBMAmazon orders shipped from their warehouse
- Retail FulfillmentStore-ready shipments to retail chains
- Returns ProcessingInbound returns inspected and restocked
- Wholesale FulfillmentBulk and pallet orders to buyers
Value added services
Extra services OTW Shipping performs on your inventory beyond pick, pack, and ship.
- InsurancesKitting - Labeling or RelabelingKitting - Retail Display AssemblyKitting - Simple DTC AssemblyLogistics - Domestic (FTL & LTL)Product Auditing & QATracking
Specialty solutions
Specialized programs and product handling OTW Shipping is set up for.
Storage and handling
The storage conditions and handling controls available in OTW Shipping's facilities.
- Temperature Controlled StorageAmbient Storage (Room Temp)Lot Tracking
Certifications
Certifications and registrations OTW Shipping holds.
- FDA RegisteredHazmat
OTW Shipping Technology and Integrations
The warehouse management system and the storefront and marketplace connections OTW Shipping works with.
Warehouse management system
The software OTW Shipping runs its warehouse on: receiving, inventory, picking, and shipping.
Sales channels & integrations
The storefronts, marketplaces, and tools OTW Shipping connects to for orders, inventory, and shipping data.
Amazon
BigCommerce
- Custom API
eBay
Etsy
NetSuite
OracleSAP
Shopify
TikTok Shop
Walmart
WooCommerce
OTW Shipping Shipping and Support
Carriers OTW Shipping ships with and how its team supports brand clients.
Carriers
The parcel and postal carriers OTW Shipping ships orders with.
DHL eCommerce
FedEx
UPS
USPS
Support channels
How brand clients reach OTW Shipping's team day to day.
- Account Manager
OTW Shipping Reviews
Fulfill.com collects these reviews from brands that have worked with this 3PL. An empty record is not a negative signal. Ask us for references from brands with a product profile like yours.
OTW Shipping Pricing
Fulfill helps you discover OTW Shipping's pricing. You start in our matching portal and complete a short fit conversation. OTW Shipping then gives you exact rates based on your order volume, storage needs, and services.
What a 3PL quote covers
- ReceivingUnloading and checking inbound stock
- StorageCharged per pallet, bin or shelf, per month
- Pick and packUsually a base order fee plus a per item fee
- Kitting and assemblyBundles, inserts and retail displays
- Returns processingInspection, restocking or disposal
- ShippingCarrier rates, often at the provider's negotiated pricing
Rates depend on your order volume, storage profile and services, so OTW Shipping quotes them per brand.
How 3PL pricing works3PLs Similar to OTW Shipping
Other providers in the Fulfill.com network that serve a similar brand profile. Fulfill can put any of them side by side with your volume and channels.
OTW Shipping FAQs
What are OTW Shipping's fulfillment costs and fee structures?
OTW Shipping offers transparent and competitive pricing tailored to your specific needs, avoiding hidden fees often found with larger providers. Our fee structure typically includes a base pick & pack fee, storage costs based on cubic footage, and shipping rates optimized through our carrier relationships. We pride ourselves on providing great rates and personalized service, ensuring you only pay for the services you truly need. This flexible approach allows us to support businesses from startups to those handling up to 10,000 orders monthly, ensuring cost-effectiveness as you scale.
What are OTW Shipping's minimum volume or storage requirements?
OTW Shipping is designed to support a wide range of eCommerce businesses, from emerging brands to established companies. We cater to clients processing anywhere from 100 to 10,000 orders per month, offering flexible solutions without rigid minimums that can hinder growth. Our personalized approach means we work with you to understand your specific needs, whether you're just starting out or experiencing rapid growth, ensuring our services scale seamlessly with your business without unnecessary volume constraints.
Which eCommerce platforms and tools does OTW Shipping integrate with?
OTW Shipping offers seamless integration with leading eCommerce platforms, including a smooth Shopify integration, to streamline your order fulfillment process. Our modern technology stack ensures efficient data flow, allowing for real-time inventory management and order tracking. We understand the importance of a connected ecosystem for DTC brands, and our systems are designed for compatibility with various tools, ensuring a hassle-free setup and operation. This robust integration capability helps you maintain control and visibility over your fulfillment operations.
How quickly can you get started with OTW Shipping?
OTW Shipping prides itself on a smooth and efficient onboarding process, designed to get your business up and running quickly. While the exact timeline can vary based on the complexity of your inventory and integration needs, our dedicated team works closely with you to ensure a rapid transition. Many clients experience a swift setup, often within a few weeks, thanks to our streamlined procedures and proactive communication. Our goal is to minimize downtime and help you start benefiting from our personalized fulfillment services as soon as possible.
How does OTW Shipping compare to larger 3PLs like ShipBob or Speed Commerce?
OTW Shipping differentiates itself from larger 3PLs like ShipBob or Speed Commerce through our highly personalized service, transparent pricing, and specialized expertise for DTC brands. While larger providers may offer extensive networks, we focus on providing a hands-on, dedicated partnership from our 20,000 sq. ft. Utah facility. Our clients consistently praise our excellent customer service and lack of hidden fees, which can be common with bigger companies. We offer specialized solutions for industries like CBD and nutraceuticals, providing tailored support that larger, more generalized 3PLs often cannot match.
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