VITALI CHEPUSOV

GlobalTranz understands the concern regarding billing accuracy. We utilize a robust auditing process and advanced technology to verify all charges. Our team works diligently to ensure invoices match agreed-upon rates and services rendered. If discrepancies arise, we encourage clients to contact our dedicated support team with supporting documentation for prompt resolution. We are committed to providing clear and transparent billing practices.

GlobalTranz is dedicated to providing exceptional customer service. We have invested in training programs for our agents to ensure they are knowledgeable, responsive, and equipped to handle inquiries efficiently. We are actively working to improve communication channels and response times to address customer concerns promptly. We also provide multiple channels for support, including phone, email, and online portals, to ensure accessibility.

GlobalTranz has a dedicated claims management team to assist clients with filing and resolving claims for lost or damaged goods. We have streamlined our claims process to ensure efficiency and transparency. We work closely with our clients to gather all necessary documentation and expedite the resolution process. GlobalTranz also offers resources and guidance on proactive logistics claims management strategies to minimize potential issues.

GlobalTranz offers a cloud-based multi-modal Transportation Management System (TMS) that integrates with various eCommerce platforms and tools. Our TMS provides real-time visibility, automated workflows, and data-driven insights to optimize logistics operations. We support integrations with popular platforms such as Shopify, Magento, and NetSuite, as well as various shipping carriers and accounting systems. This allows for seamless data exchange and improved efficiency.

GlobalTranz differentiates itself through its technology-driven approach and independent agent network. While C.H. Robinson is a larger, more established player, GlobalTranz offers a more flexible and customizable TMS solution. Our independent agent network provides personalized service and local expertise, while our technology platform delivers real-time visibility and data-driven insights. We focus on providing tailored solutions to meet the unique needs of our clients, combining the benefits of advanced technology with dedicated support.