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ShipRelay

2.0 (1 review)
United States Best 3PL 2026, a Fulfill.com Top 100 badge

ShipRelay is a boutique 3PL provider with two US locations, with 52,000 total sq ft of warehouse space. Fulfill.com named ShipRelay a Top 100 3PL in the US in 2026.

Founded
2017
Facilities
2
Warehouse space
52,000 sq ft

About ShipRelay

Advanced e-commerce logistics and fulfillment management software, that delivers like your own shipping department.

Who ShipRelay works best with

The order profile, channels, and product types ShipRelay is set up to serve. Information not listed here may still be available. Reach out to our team to confirm.

Order and inventory profile

What ShipRelay tells Fulfill it takes on: pallet positions stored, monthly order volume, heaviest single item, and active SKUs per brand.

Pallet storage
Up to 100pallet positions stored at once
Monthly order volume
Anymonthly order volume
Product weight
Up to 50lb for the heaviest single item
SKU count
Anynumber of active SKUs

ShipRelay Warehouse Locations

ShipRelay has warehouse locations in California and Tennessee.

LocationCountrySize (sq ft)
Chatsworth, CAUnited States17,000
Memphis, TNUnited States35,000

ShipRelay Capabilities

Services, specialty solutions, storage conditions, and certifications ShipRelay lists. Information not listed here may still be available. Reach out to our team to confirm.

Fulfillment types

The fulfillment models ShipRelay runs, from direct-to-consumer to marketplace and wholesale.

  • DTC FulfillmentOnline orders shipped straight to consumers
  • FBAPrep and forwarding into Amazon warehouses
  • FBMAmazon orders shipped from their warehouse
  • Retail FulfillmentStore-ready shipments to retail chains
  • Returns ProcessingInbound returns inspected and restocked
  • SFPPrime-badged orders shipped by the seller
  • Wholesale FulfillmentBulk and pallet orders to buyers

Value added services

Extra services ShipRelay performs on your inventory beyond pick, pack, and ship.

Apparel - Alterations or RepairApparel - Label TaggingApparel - LaundryBagging and SealingCustomization - Handwritten NoteKitting - Labeling or RelabelingKitting - Retail Display AssemblyKitting - Simple DTC AssemblyOtherProduct Auditing & QATicketing and PackingTracking

Storage and handling

The storage conditions and handling controls available in ShipRelay's facilities.

Ambient Storage (Room Temp)Lot Tracking

ShipRelay Technology and Integrations

The warehouse management system ShipRelay works with.

Warehouse management system

The software ShipRelay runs its warehouse on: receiving, inventory, picking, and shipping.

  • Proprietary / Custom-Built

ShipRelay Reviews: What Brands Say

View the 3PL review leaderboard
2.0
1 review
Order Accuracy2.0
Fulfillment Cost3.0
Fulfillment Speed3.0
Customer Service1.0
Scalability & Flexibility1.0
Joy O'Renick
MARION
Apr 30, 2026
2.0

We worked with ShipRelay for about 18 months. Inventory was sent to their warehouse in clean, sellable condition, but over time we began receiving customer complaints about orders arriving dirty or damaged, which our own test orders confirmed. ShipRelay provided changing explanations for the condition of our inventory and did not proactively inform us that products were being shipped to customers in compromised condition. We ended the relationship soon after. Retrieving the bulk of our inventory took over a month, leaving much of it unavailable during peak holiday season. When inventory was returned, numerous items were damaged, unsellable, or missing. We also encountered billing issues during the exit, including introduction of new onboarding charges and charges for work we didn't authorize. Despite repeated efforts to resolve these issues, we have not reached a resolution and a portion of our inventory remains outstanding. This experience was deeply damaging to our business. We want to ensure other founders don't experience the same negative impacts, and are happy to share documentation with those seeking more detail while evaluating potential 3PLs.

Order Accuracy2/5
Fulfillment Cost3/5
Fulfillment Speed3/5
Customer Service1/5
Scalability & Flexibility1/5

ShipRelay Pricing

Fulfill helps you discover ShipRelay's pricing. You start in our matching portal and complete a short fit conversation. ShipRelay then gives you exact rates based on your order volume, storage needs, and services.

What a 3PL quote covers

  • ReceivingUnloading and checking inbound stock
  • StorageCharged per pallet, bin or shelf, per month
  • Pick and packUsually a base order fee plus a per item fee
  • Kitting and assemblyBundles, inserts and retail displays
  • Returns processingInspection, restocking or disposal
  • ShippingCarrier rates, often at the provider's negotiated pricing
Get exact pricing

Rates depend on your order volume, storage profile and services, so ShipRelay quotes them per brand.

How 3PL pricing works

3PLs Similar to ShipRelay

Other providers in the Fulfill.com network that serve a similar brand profile. Fulfill can put any of them side by side with your volume and channels.

ShipRelay FAQs

What are ShipRelay's fulfillment costs and fee structures?

ShipRelay offers transparent and flexible pricing models designed to scale with your e-commerce business, starting from $499.00 per month. Our fee structures are tailored to your specific needs, ensuring you only pay for the services you use, without hidden costs or minimums. We provide detailed breakdowns covering storage, pick-and-pack, and shipping, leveraging rate shopping algorithms to secure the best carrier rates. This approach allows growing brands to manage costs effectively while benefiting from enterprise-level fulfillment capabilities and personalized service.

Which eCommerce platforms and tools does ShipRelay integrate with?

ShipRelay provides seamless integration with all major e-commerce platforms and tools to streamline your operations. Our robust platform connects effortlessly with popular systems like Shopify, Amazon, eBay, WooCommerce, and ShipStation. This ensures real-time inventory syncing, efficient order processing, and comprehensive reporting across all your sales channels. Our advanced technology stack is designed for flexibility, allowing for quick setup and continuous data flow, empowering you with full visibility and control over your fulfillment process from a single dashboard.

How quickly can you get started with ShipRelay?

Getting started with ShipRelay is designed to be a swift and smooth process, enabling you to transition your fulfillment operations efficiently. While the exact timeline can vary based on your specific inventory and integration needs, our dedicated onboarding team works closely with you to ensure a rapid setup. Many clients can be fully integrated and ready to ship within a few weeks, thanks to our user-friendly platform and expert support. We prioritize minimizing disruption to your business, allowing you to quickly leverage our advanced fulfillment capabilities.

What value-added services does ShipRelay offer beyond basic fulfillment?

Beyond standard pick-and-pack, ShipRelay offers a comprehensive suite of value-added services to enhance your brand's customer experience and operational efficiency. These include custom kitting and bundling for unique product offerings, specialized assembly services, and personalized packaging options to reinforce your brand identity. We also provide B2B and retail fulfillment, global e-commerce fulfillment, and advanced reporting for deep insights into your supply chain. Our flexible approach and expert team ensure your specific needs are met, from complex order configurations to custom branding.

How does ShipRelay compare to ShipMonk for growing e-commerce businesses?

ShipRelay differentiates itself from providers like ShipMonk by offering highly personalized service and unparalleled flexibility, particularly beneficial for growing e-commerce businesses. While both offer robust fulfillment, ShipRelay emphasizes customization with no minimums, allowing for tailored solutions that adapt precisely to your evolving needs. Our customer reviews frequently highlight our responsive support and willingness to customize fulfillment processes, ensuring a true partnership. We combine advanced technology, including multi-warehousing and rate shopping, with a dedicated team focused on simplifying complex DTC shipping challenges, providing a more hands-on and adaptable experience.

Explore more 3PLs like ShipRelay

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