When I Work
Labor ManagementWhen I Work is a Minneapolis-based workforce management platform founded in 2010 that specializes in simplifying employee scheduling, time tracking, and team communication for hourly workforces. With over 200 employees, the company has built a comprehensive solution that helps businesses create schedules in minutes, integrate time clocks with scheduling data, and maintain seamless communication across shifts and departments. Their platform is particularly valuable for 3PL operations where coordinating warehouse staff, shift schedules, and labor cost management are critical to operational efficiency. The platform's strength lies in its ability to streamline the complex scheduling demands of logistics operations while providing real-time visibility into labor costs and attendance patterns. When I Work's integrated approach connects scheduling, time tracking, and communication in one platform, making it easier for 3PLs to manage their hourly workforce across multiple shifts and facilities while maintaining compliance and controlling labor expenses.
Perfect For
3PL providers with significant hourly warehouse workforces across multiple shifts Mid-size logistics companies needing to streamline scheduling and reduce labor costs eCommerce brands operating their own fulfillment centers with shift-based staff Multi-location logistics operations requiring centralized workforce management
Key Strengths
Intuitive mobile-first interface designed specifically for hourly workers Integrated scheduling, time tracking, and communication reduces need for multiple systems Real-time labor cost tracking helps optimize staffing and control overtime expenses Automated schedule conflict detection prevents costly scheduling errors Strong compliance features support labor law requirements and audit needs Scalable platform that grows with business expansion and seasonal fluctuations
Considerations
May lack advanced WMS integration capabilities that larger 3PLs require Limited advanced analytics compared to enterprise-level workforce management systems Pricing structure may become expensive for very large hourly workforces Some complex logistics-specific scheduling requirements may need workarounds
About When I Work
When I Work has established itself as a leading workforce management solution specifically designed for businesses with hourly employees, making it an ideal fit for 3PL operations that rely heavily on shift-based warehouse and logistics staff. Founded in 2010 and headquartered in Minneapolis, Minnesota, the company has grown to over 200 employees while maintaining its focus on simplifying the complex challenges of managing hourly workforces.
Core Platform Features
The When I Work platform centers around three primary capabilities that directly address the operational needs of logistics providers. Their Schedule Faster feature enables managers to create comprehensive work schedules in minutes rather than hours, with drag-and-drop functionality and automated conflict detection. The system can handle complex shift patterns, multiple locations, and varying skill requirements that are common in 3PL environments. The Track Time Easier functionality seamlessly integrates scheduling with time clock capabilities, allowing for automatic labor cost calculations and helping reduce overtime expenses through better visibility into actual versus scheduled hours.
The platform's Communicate Better feature ensures that critical information reaches the right team members across different shifts and departments. This is particularly valuable in 24/7 logistics operations where coordination between day, evening, and overnight shifts is essential for maintaining continuity and meeting customer SLAs.
Target Market and Applications
When I Work serves businesses ranging from small operations to enterprise-level organizations, with particular strength in industries that rely on hourly workers and shift-based operations. For 3PL providers, the platform addresses specific pain points including last-minute schedule changes, labor cost control, compliance tracking, and communication gaps between shifts. The system is designed to handle the dynamic nature of logistics operations where staffing needs can fluctuate based on seasonal demands, client requirements, and order volumes.
The platform also serves retail brands and other businesses with significant hourly workforces, making it valuable for companies that operate both direct-to-consumer fulfillment and retail locations. This versatility allows When I Work to support businesses across multiple operational models within the supply chain ecosystem.
Competitive Advantages
When I Work differentiates itself through its user-friendly interface and mobile-first design, recognizing that many hourly employees access work-related information primarily through their smartphones. The platform's integration capabilities allow it to work alongside existing 3PL technology stacks, including WMS and ERP systems, without requiring wholesale system replacements. Their focus on compliance features helps logistics providers maintain accurate records for labor regulations and client reporting requirements, while real-time analytics provide insights into labor efficiency and cost optimization opportunities.
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