Gorgias
Growth & MarketingGorgias is the leading customer service platform built specifically for e-commerce. The helpdesk centralizes customer conversations from email, chat, social media, and phone into one dashboard, with deep integrations into Shopify, BigCommerce, and Magento to give agents full customer context.
Perfect For
E-commerce brands seeking a purpose-built helpdesk with deep platform integrations and AI automation to scale support efficiently.
Key Strengths
Built specifically for e-commerce with deep platform integrationsAI automation handles routine inquiries automaticallyFull customer context including orders visible to agentsMulti-channel support in unified inboxRevenue attribution on support interactions
Considerations
E-commerce focused - less suited for other industriesAdvanced features require higher-tier plansLearning curve for automation setup
About Gorgias
About Gorgias
Gorgias is a helpdesk platform purpose-built for e-commerce, serving over 13,000 brands including Steve Madden, Glossier, and OLIPOP. The platform combines multi-channel support with AI automation and deep e-commerce integrations to help brands scale customer service efficiently.
Platform Capabilities
Gorgias provides comprehensive customer service tools: Unified inbox for email, chat, social, SMS, and phone, Deep Shopify/BigCommerce/Magento integrations showing full order history, AI-powered automation and suggested responses, Macros and rules for common inquiries, Revenue tracking on support interactions, and Self-service chat flows.
Why Brands Choose Gorgias
E-commerce brands choose Gorgias because it understands their business. Agents see complete customer profiles including orders, returns, and lifetime value without switching tabs. AI automation handles common questions like where is my order automatically. The platform turns support from a cost center into a revenue driver.
For 3PLs
3PLs benefit from understanding Gorgias as many brand clients use it for customer service. Fulfillment data can flow into Gorgias to power automated shipping updates and help agents answer delivery questions with accurate information.
Trusted by 3PLs on Our Network
1 Fulfill.com partner rely on Gorgias
Leading 3PLs Using Gorgias
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