Gorgias is the leading customer service platform built specifically for e-commerce. The helpdesk centralizes customer conversations from email, chat, social media, and phone into one dashboard, with deep integrations into Shopify, BigCommerce, and Magento to give agents full customer context.
E-commerce brands seeking a purpose-built helpdesk with deep platform integrations and AI automation to scale support efficiently.
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"Fulfill.com is far more than a matchmaking service—they're a true partner in growth. They didn't just introduce us to clients; they helped analyze our 3PL, connect us with key tech and service providers, and optimize our operations."
Greg Airel
Founder, Shipping Pilot
Former 3PL Owners & Ecommerce Operators
Gorgias is a helpdesk platform purpose-built for e-commerce, serving over 13,000 brands including Steve Madden, Glossier, and OLIPOP. The platform combines multi-channel support with AI automation and deep e-commerce integrations to help brands scale customer service efficiently.
Gorgias provides comprehensive customer service tools: Unified inbox for email, chat, social, SMS, and phone, Deep Shopify/BigCommerce/Magento integrations showing full order history, AI-powered automation and suggested responses, Macros and rules for common inquiries, Revenue tracking on support interactions, and Self-service chat flows.
E-commerce brands choose Gorgias because it understands their business. Agents see complete customer profiles including orders, returns, and lifetime value without switching tabs. AI automation handles common questions like where is my order automatically. The platform turns support from a cost center into a revenue driver.
3PLs benefit from understanding Gorgias as many brand clients use it for customer service. Fulfillment data can flow into Gorgias to power automated shipping updates and help agents answer delivery questions with accurate information.
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