Logistics News & 3PL Industry Updates
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FEATUREDINDUSTRY NEWS
When Your In-House Team Should Call in the Forklift Pros
Large 3PL operations with in-house technicians face a common dilemma: when to handle forklift repairs internally versus calling in dealer experts. Industry service managers recommend a clear dividing line—routine maintenance and simple diagnostics stay in-house, while complex electrical systems, manufacturer-specific components, and warranty work require dealer technicians. The decision impacts both equipment uptime and long-term maintenance costs.
3 days ago2 min
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INDUSTRY NEWS
Industrial AI Agents Are Coming to 3PLs—As Assistants, Not Replacements
Despite headlines about AI replacing workers, logistics tech leaders say specialized 'industrial AI' agents are being designed to augment human workers, not replace them. IFS recently unveiled AI 'digital colleagues' trained on company-specific SOPs to help warehouse workers, quality analysts, and field technicians boost productivity. The key difference: generic AI platforms like ChatGPT can't handle specialized logistics tasks that require deep operational knowledge.
3 days ago2 min
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