MPacket

MPacket is a Moroccan ecommerce fulfillment and last-mile delivery provider based in Casablanca, positioning itself as a national leader in ecommerce logistics solutions within Morocco. The company offers a comprehensive suite of services including warehouse storage and inventory management, order preparation and packing, daily pickup service from client locations or suppliers starting from a single parcel, and express delivery to over 300 destinations across Morocco with less than 24-hour delivery times covering 80 percent of serviced cities. MPacket's storage operations are fully computerized, with each product received in their warehouses assigned a unique identifier that enables rapid and efficient order preparation. Clients manage their inventory, prepare shipments, and track orders through an intuitive online client portal that provides real-time parcel tracking with instant status updates and delivery driver notes. The company operates a cash-on-delivery model with automated daily bank transfer fund returns, a critical service for the Moroccan ecommerce market where COD remains the dominant payment method. MPacket provides 100 percent insurance coverage on the declared value of all shipments, competitive pricing for both delivery and returns, and a network of motivated delivery drivers positioned across Morocco who are incentivized per delivery to ensure timely completion. The company also offers personalized packaging options adapted to different product types, serving online sellers across diverse product categories.