Two Boxes
Returns ManagementTwo Boxes is a company that specializes in providing advanced returns processing solutions for both brands and third-party logistics providers (3PLs). They focus on optimizing and digitizing the returns process, integrating seamlessly with existing technology systems, and capturing essential data throughout the returns process. Their solutions aim to eliminate paper use, efficiently train warehouse staff, and provide integrated hardware and software systems, enhancing sustainability and efficiency in ecommerce returns management.
Perfect For
Two Boxes is best suited for enterprise and mid-market brands and 3PLs in North America with high-volume, complex e-commerce returns operations. Ideal customers are those seeking to automate warehouse returns processing, capture detailed returns data, reduce labor costs, and improve inventory recovery through recommerce and fraud prevention. The platform is particularly valuable for omnichannel retailers and logistics providers managing diverse product catalogs and stringent SOPs.
Key Strengths
Streamlined packaging operations with intelligent box selection algorithms Significant reduction in packaging waste and shipping costs through optimized dimensional weight Easy integration with existing warehouse management and fulfillment systems Real-time analytics and reporting on packaging efficiency metrics Scalable solution that adapts to varying order volumes and product mix
Considerations
May require initial investment in training staff on new packaging workflows ROI timeline depends heavily on current packaging inefficiencies and order volumes Limited public information available about pricing structure and implementation requirements
About Two Boxes
Two Boxes is a technology platform specializing in optimizing reverse logistics for brands and third-party logistics (3PL) providers. The solution digitizes and streamlines the warehouse returns process, providing granular data capture on every returned SKU and automating complex standard operating procedures (SOPs). Two Boxes integrates with leading warehouse management systems and return portals, enabling real-time visibility from return initiation to final disposition. Customers report dramatic reductions in employee training time and increased operational efficiency, as well as improved data insights to unlock recommerce and fraud prevention. The platform is trusted by over 20 3PLs and 120+ brands, including Caraway, Made In, Tecovas, and Thursday Boot Company, and has processed over one million returns since its launch.
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