Narvar
Returns ManagementNarvar is a leading post-purchase platform serving 1,500+ retail customers worldwide. Founded in 2012, the company provides AI-powered solutions that transform the post-purchase experience, from delivery promise to returns management. Narvar helps retailers reduce return logistics costs by up to 89%, increase repurchases by 60% through exchanges, and boost ROI by 15x with personalized experiences.
Perfect For
<p>Mid to enterprise-level retailers across apparel, footwear, beauty, and electronics industries seeking comprehensive post-purchase experience management with global scalability.</p>
Key Strengths
<ul><li>AI-powered delivery intelligence</li><li>Comprehensive post-purchase platform</li><li>1,500+ retail customers worldwide</li><li>89% reduction in return logistics costs</li><li>Enterprise-grade security</li><li>Global presence with offices in 4 countries</li><li>Extensive integration ecosystem</li></ul>
Considerations
<ul><li>Pricing not transparent</li><li>May be complex for small businesses</li><li>Requires demo for pricing information</li><li>Enterprise focus may not suit startups</li></ul>
About Narvar
Overview
Narvar Inc. is a comprehensive post-purchase platform that has revolutionized how retailers manage the customer experience after the buy button. Since 2012, Narvar has grown to serve over 1,500 retail customers across apparel, footwear, beauty, and electronics industries, processing billions of orders annually.
Key Solutions
The platform offers eight core products: Promise (AI-powered delivery estimates), Secure (shipping insurance), Track (personalized tracking), Notify (proactive communication), Assist (delivery claim management), Shield (returns management), and comprehensive analytics. Each solution is designed to work independently or as part of an integrated ecosystem.
Global Reach
With headquarters in San Mateo, CA, and offices in London, Tokyo, and India, Narvar provides truly global post-purchase solutions. The platform supports multiple languages, currencies, and regional requirements, making it ideal for international retailers.
Proven Results
Narvar customers see remarkable results: 89% reduction in return logistics costs, 60% increase in repurchases through exchanges, 25% reduction in claim payouts, and 15x ROI boost through personalized experiences. These metrics demonstrate the platform's ability to transform returns from a cost center into a revenue opportunity.
Discover Narvar
See how leading 3PLs leverage this solution
Common Use Cases for 3PLs
Streamline Operations
Automate workflows and reduce manual processes across your warehouse
Scale Efficiently
Handle increased volume without proportional cost increases
Enhance Visibility
Provide real-time updates and transparency to your clients
Company Information
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