Narvar is a leading post-purchase platform serving 1,500+ retail customers worldwide. Founded in 2012, the company provides AI-powered solutions that transform the post-purchase experience, from delivery promise to returns management. Narvar helps retailers reduce return logistics costs by up to 89%, increase repurchases by 60% through exchanges, and boost ROI by 15x with personalized experiences.
Mid to enterprise-level retailers across apparel, footwear, beauty, and electronics industries seeking comprehensive post-purchase experience management with global scalability.
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Founder, Shipping Pilot
Former 3PL Owners & Ecommerce Operators
Narvar Inc. is a comprehensive post-purchase platform that has revolutionized how retailers manage the customer experience after the buy button. Since 2012, Narvar has grown to serve over 1,500 retail customers across apparel, footwear, beauty, and electronics industries, processing billions of orders annually.
The platform offers eight core products: Promise (AI-powered delivery estimates), Secure (shipping insurance), Track (personalized tracking), Notify (proactive communication), Assist (delivery claim management), Shield (returns management), and comprehensive analytics. Each solution is designed to work independently or as part of an integrated ecosystem.
With headquarters in San Mateo, CA, and offices in London, Tokyo, and India, Narvar provides truly global post-purchase solutions. The platform supports multiple languages, currencies, and regional requirements, making it ideal for international retailers.
Narvar customers see remarkable results: 89% reduction in return logistics costs, 60% increase in repurchases through exchanges, 25% reduction in claim payouts, and 15x ROI boost through personalized experiences. These metrics demonstrate the platform's ability to transform returns from a cost center into a revenue opportunity.
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