Narvar
Returns ManagementNarvar is a leading post-purchase platform serving 1,500+ retail customers worldwide. Founded in 2012, the company provides AI-powered solutions that transform the post-purchase experience, from delivery promise to returns management. Narvar helps retailers reduce return logistics costs by up to 89%, increase repurchases by 60% through exchanges, and boost ROI by 15x with personalized experiences.
Perfect For
Mid to enterprise-level retailers across apparel, footwear, beauty, and electronics industries seeking comprehensive post-purchase experience management with global scalability.
Key Strengths
AI-powered delivery intelligenceComprehensive post-purchase platform1,500+ retail customers worldwide89% reduction in return logistics costsEnterprise-grade securityGlobal presence with offices in 4 countriesExtensive integration ecosystem
Considerations
Pricing not transparentMay be complex for small businessesRequires demo for pricing informationEnterprise focus may not suit startups
About Narvar
Overview
Narvar Inc. is a comprehensive post-purchase platform that has revolutionized how retailers manage the customer experience after the buy button. Since 2012, Narvar has grown to serve over 1,500 retail customers across apparel, footwear, beauty, and electronics industries, processing billions of orders annually.
Key Solutions
The platform offers eight core products: Promise (AI-powered delivery estimates), Secure (shipping insurance), Track (personalized tracking), Notify (proactive communication), Assist (delivery claim management), Shield (returns management), and comprehensive analytics. Each solution is designed to work independently or as part of an integrated ecosystem.
Global Reach
With headquarters in San Mateo, CA, and offices in London, Tokyo, and India, Narvar provides truly global post-purchase solutions. The platform supports multiple languages, currencies, and regional requirements, making it ideal for international retailers.
Proven Results
Narvar customers see remarkable results: 89% reduction in return logistics costs, 60% increase in repurchases through exchanges, 25% reduction in claim payouts, and 15x ROI boost through personalized experiences. These metrics demonstrate the platform's ability to transform returns from a cost center into a revenue opportunity.
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