ReturnPro

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ReturnPro Overview

ReturnPro, formerly goTRG, is a leading reverse logistics and returns management company founded in 2008 by CEO Sender Shamiss. Operating under the legal entity The Recon Group LLP, the company underwent a strategic rebranding in November 2024 to unify its comprehensive suite of services. ReturnPro specializes in transforming returns from a cost center into a profit-generating opportunity through its integrated platform that combines proprietary SaaS technology, reverse supply chain infrastructure, and ReCommerce marketplaces. The company processes over 45 million units annually for major retailers, including six of the top ten in North America, achieving recovery rates of up to 80% of retail value through advanced AI-driven disposition decisions and automated workflows. ReturnPro's comprehensive service offering includes returns management SaaS with fraud detection and dynamic routing, full-service reverse logistics with inspection, refurbishment, and sanitization capabilities, and ReCommerce solutions through owned marketplaces like goWholesale and Direct Liquidation. The company operates a global network of facilities totaling 1.5 million square feet across North America, Mexico, and China, strategically positioned to minimize transportation costs and accelerate time-to-market for refurbished goods. ReturnPro's commitment to sustainability is evident through its R2v3, ISO 14001, and ISO 45001 certifications, diverting 98% of processed items from landfills while reducing carbon footprints through optimized logistics networks and circular economy initiatives.

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ReturnPro Locations

ReturnPro has fulfillment centers strategically located across the United States to optimize shipping times and costs.

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ReturnPro at a Glance

Year Founded

2008

Number of Warehouses

Total Square Footage

1,500,000

Storage Environments

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Frequently Asked Questions

What value-added services does ReturnPro offer beyond basic returns processing?

ReturnPro provides a comprehensive suite of services extending far beyond basic returns. Our offerings include a robust Returns SaaS Platform for streamlined management, end-to-end Supply Chain solutions to optimize logistics, and innovative ReCommerce services focused on maximizing asset recovery and minimizing waste. We help major brands like Walmart and Amazon not only process returns efficiently but also transform them into profitable opportunities, recovering value from over 22 million items annually and diverting millions of pounds from landfills through our sustainable practices.

What types of retailers and brands does ReturnPro typically partner with, and what results can they expect?

ReturnPro primarily partners with large-scale enterprise retailers and major brands, including industry leaders such as Walmart, Amazon, Home Depot, and Dell. These clients typically manage high volumes of returns and seek sophisticated solutions to optimize their reverse logistics. Our partners consistently achieve significant results, including boosting profits, recovering costs, improving returns recovery rates, and enhancing sales while reducing their carbon footprint. For instance, we helped a sporting goods retailer boost profits by 15% and a home improvement retailer recover 10% of their costs.

Which eCommerce platforms and existing systems does ReturnPro integrate with to streamline returns?

ReturnPro's Returns SaaS Platform is designed for seamless integration with a wide array of existing eCommerce platforms and enterprise resource planning (ERP) systems, crucial for large-scale retail operations. While specific integration partners vary based on client needs, our platform's architecture supports robust API connections to ensure data flow and operational synchronization across your entire technology stack. This capability allows major brands to centralize returns data, automate processes, and maintain a unified view of their reverse supply chain, minimizing manual effort and maximizing efficiency.

How does ReturnPro ensure a smooth and efficient onboarding process for large-scale retail operations?

ReturnPro prioritizes a structured and efficient onboarding process tailored for the complexity of enterprise-level retail operations. Our dedicated implementation teams work closely with clients to understand their unique workflows and system requirements, ensuring a seamless transition. We leverage our extensive experience with major brands to configure the Returns SaaS Platform, integrate with existing systems, and provide comprehensive training. This meticulous approach minimizes disruption, accelerates time-to-value, and ensures that even the largest retailers can quickly leverage our solutions to optimize their reverse logistics and achieve their operational goals.

How does ReturnPro differentiate itself from other returns management solutions like AfterShip or Magaya Supply Chain?

ReturnPro stands apart from solutions like AfterShip or Magaya Supply Chain through our comprehensive, enterprise-focused approach to reverse logistics. While others may offer components, ReturnPro provides an integrated suite encompassing a robust SaaS platform, end-to-end supply chain management, and advanced reCommerce services. Our proven track record with major brands like Walmart and Amazon, handling over 22 million items annually, demonstrates our capability to manage high volumes and complex requirements. We don't just process returns; we transform them into profit centers, emphasizing value recovery and sustainability, which is critical for large-scale retailers.