Orange Distribution Solutions

Orange Distribution Solutions positions itself as a full-service Global Ecommerce Logistics organization, providing reliable and customized solutions for businesses. They facilitate shipping to over 220 countries and operate distribution facilities strategically located across the United States, London, UK, and India. Their services are designed to support the complexities of international e-commerce, aiming to streamline global distribution for their clients.

Effective communication is crucial in logistics. While Orange Distribution Solutions aims to provide transparent updates, some customer feedback indicates challenges in this area. They strive to offer clear communication channels for shipment tracking and status inquiries. For critical shipments, clients are encouraged to utilize all provided contact methods and tracking tools to stay informed and address any concerns promptly.

Orange Distribution Solutions has procedures in place to address lost or delayed packages, though customer experiences vary. In the event of a lost or significantly delayed shipment, clients should immediately contact their dedicated account representative or customer service. They will initiate an investigation to locate the package and provide updates. The process typically involves tracing the shipment through their network and coordinating with carriers to resolve the issue.

The onboarding process with Orange Distribution Solutions is designed to integrate new clients efficiently into their logistics network. While specific timelines can vary based on client needs and complexity, they work to establish accounts, integrate systems, and set up initial shipping parameters. Prospective clients should discuss their specific requirements during the initial consultation to get a tailored estimate for the onboarding timeline and ensure a smooth transition.

Orange Distribution Solutions prioritizes the security and integrity of client inventory and shipments throughout the logistics chain. They employ measures within their distribution facilities and during transit to protect goods from damage or loss. This includes secure warehousing practices and careful handling protocols. Clients can inquire about specific security features and insurance options available to safeguard their valuable inventory.