MasonHub
2.8 (1 review)MasonHub is a mid-market 3PL provider with three warehouse locations and 210,000 total sq ft of warehouse space. It holds a 2.8 out of 5 rating from one brand review on Fulfill.com.
What MasonHub does
MasonHub was built to help brands conquer fulfillment’s biggest challenges. Their founders are veteran retail leaders who have seen every struggle—outdated technology, overwhelming logistical complexity, resources spread too thin. That’s why MasonHub’s goal is to modernize the way quickly rising, omnichannel brands manage their supply chains. MasonHub is uniquely engineered to optimize order management and fulfillment. They take a powerful, easy-to-use platform where customers can see everything that happens with orders and inventory, then combine it with hands-on services. The result is a scalable fulfillment solution that customers like Vegamour and Credo Beauty use to make every customer experience fantastic. They can support VIP/Influencer orders and unboxing customizations as well!
MasonHub Reviews: What Brands Say
View the 3PL review leaderboardMar 20, 2025Hilary ManhanVerifiedThirteen Lune2.8MasonHub was a good partner overall. We had a lot of hiccups along the way, mostly with account management issues. Our account manager got switched 4 times in the time we were there. Also saw some issues with VAS and pack outs not being followed although they had the most up to date SOPs. I also thought it was very expensive for the service we were getting. The other huge issue we had was with a move, during peak. We had D2C in the Rancho Cucamonga warehouse and B2B in Pennsylvania. We agreed to move our D2C to the new facility in Fontana as we were told that it would be mainly focused on beauty. Between Christmas and new years we were told everything of ours would be moved to Pennsylvania, without choice in the matter, but MasonHub would cover all costs and move it in two trips to make sure we didn’t have to turn off our store. They also sold it to us as a benefit because we would be able to do a full inventory reconciliation. The move was a huge disaster, we never got the inventory counts, the second truck was late, and our Shopify store had out of stock items for weeks. After that we lost a lot of faith in them as a partner.
Order Accuracy3/5Fulfillment Cost2/5Fulfillment Speed4/5Customer Service2/5Scalability & Flexibility3/5
MasonHub Locations
MasonHub’s locations, as listed in Fulfill.com’s 3PL directory:
- California
- New Jersey
- Pennsylvania
- US East
- US West
MasonHub Pricing
Fulfill helps you discover MasonHub’s pricing. You start in our matching portal and complete a short fit conversation. MasonHub then gives you exact rates based on your order volume, storage needs, and services.
- ReceivingUnloading and checking inbound stock
- StorageCharged per pallet, bin or shelf, per month
- Pick and packUsually a base order fee plus a per item fee
- Kitting and assemblyBundles, inserts and retail displays
- Returns processingInspection, restocking or disposal
- ShippingCarrier rates, often at the provider's negotiated pricing
MasonHub Alternatives
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Get My Free ShortlistMasonHub FAQs
What are MasonHub's fulfillment costs and fee structures?
MasonHub offers a transparent, all-inclusive pricing model designed for growing e-commerce brands. Their costs typically cover receiving, storage, pick and pack, and shipping, with no hidden fees. They aim to provide competitive rates that scale with your business volume, ensuring cost-efficiency as you expand. For a detailed quote tailored to your specific needs, including product types and order volume, it's best to contact their sales team directly. They focus on delivering value through efficient operations and dedicated support.
What products/industries does MasonHub specialize in serving?
MasonHub specializes in high-touch fulfillment for beauty, wellness, and apparel brands. They are experts in handling diverse product types within these sectors, including cosmetics, skincare, fashion apparel, and health supplements. Their facilities and processes are optimized for the unique requirements of these industries, such as kitting, assembly, and managing delicate or high-value items. This specialization allows them to provide tailored solutions and a deeper understanding of brand needs compared to generalist 3PLs.
Which eCommerce platforms and tools does MasonHub integrate with?
MasonHub's proprietary technology platform seamlessly integrates with leading e-commerce platforms like Shopify, Magento, and WooCommerce, ensuring smooth order flow and real-time inventory synchronization. They also support integrations with various ERP systems, marketplaces, and shipping carriers. Their robust API allows for custom connections, providing flexibility for brands with unique tech stacks. This comprehensive integration capability ensures efficient data exchange, reduces manual errors, and provides brands with full visibility and control over their fulfillment operations.
How quickly can you get started with MasonHub?
MasonHub aims for an efficient onboarding process, typically ranging from 4 to 8 weeks, depending on the complexity of your product catalog and integration requirements. This timeline includes initial setup, system integration, inventory receiving, and quality checks. Their dedicated onboarding team works closely with each brand to streamline the process, ensuring a smooth transition and minimal disruption to your operations. They prioritize getting your products live and fulfilling orders accurately and quickly.
How does MasonHub compare to other 3PLs like ShipBob or Red Stag for beauty and apparel brands?
MasonHub differentiates itself from generalist 3PLs like ShipBob by offering specialized, high-touch fulfillment tailored specifically for beauty, wellness, and apparel brands. While ShipBob caters to a broader range of SMBs, MasonHub provides expertise in handling delicate products, complex kitting, and brand-specific packaging crucial for these industries. Compared to Red Stag, which excels in heavy and oversized items, MasonHub focuses on the unique demands of fashion and cosmetics, including B2B and B2C omnichannel fulfillment. MasonHub's dedicated account management and specialized operational workflows provide a more bespoke and quality-focused solution for growing brands in their niche.
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