Annex Fulfillment

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Founded in 1994

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Overview
Annex Fulfillment, a leading provider of eCommerce fulfillment services, offers seamless integration with platforms like Shopify, Magento, BigCommerce, WooCommerce, and Amazon. They specialize in warehousing, shipping, and pick-and-pack logistics, ensuring efficient product delivery both domestically and internationally. Headquartered in the United States, Annex Fulfillment provides tailored solutions via UPS and USPS, and manages returns and exchanges with exceptional support. As a private company with under 25 employees, it drives efficiency for eCommerce businesses by handling complexities such as international shipping taxes and fees.
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Annex Fulfillment
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What are Annex Fulfillment's pricing models and how are costs structured?

Annex Fulfillment offers flexible, scalable pricing models designed to grow with your business, including options for startups, growing businesses, and wholesale operations. Our cost structures are transparent, typically based on monthly usage, which can include receiving, storage, pick-and-pack, and shipping fees. We focus on providing custom solutions that avoid hidden costs, ensuring you only pay for the services you need. This allows for predictable budgeting and efficient scaling as your order volume fluctuates. Contact us for a personalized quote tailored to your specific fulfillment needs.

Which eCommerce platforms and tools does Annex Fulfillment integrate with?

Annex Fulfillment provides seamless integration with leading eCommerce platforms to streamline your operations and ensure real-time data synchronization. We directly integrate with popular platforms such as Shopify, Magento, BigCommerce, WooCommerce, and Amazon. Our robust technology stack ensures efficient order processing, inventory management, and shipping, reducing manual errors and saving you time. This broad compatibility allows us to support a diverse range of online businesses, making your transition to our services smooth and efficient.

How quickly can a new client get started with Annex Fulfillment and what does the onboarding process involve?

Getting started with Annex Fulfillment is designed to be a smooth and efficient process. Once we understand your specific needs and integrate your sales channels, our dedicated team works to onboard your inventory and systems quickly, often within a few weeks depending on complexity. The onboarding process includes setting up your account, integrating your eCommerce platforms, and coordinating the inbound shipment of your products. Our goal is to get you operational swiftly, minimizing downtime and allowing you to focus on growing your business.

What value-added services does Annex Fulfillment offer beyond basic fulfillment?

Beyond core pick-and-pack and shipping, Annex Fulfillment offers a comprehensive suite of value-added services to enhance your supply chain. These include international fulfillment capabilities, efficient returns processing, custom packaging solutions, and dedicated customer service support. Our team in Portland, Oregon, provides personalized attention, ensuring your unique requirements are met. We aim to be a true partner, offering scalable solutions that adapt to your evolving business needs and help you deliver an exceptional customer experience.

How does Annex Fulfillment's approach to customer service and custom solutions differentiate it from larger 3PL providers?

Annex Fulfillment differentiates itself from larger 3PL providers through our highly personalized customer service and commitment to custom solutions. Unlike providers with a one-size-fits-all approach, we offer dedicated account management and flexible services tailored to your specific product, industry, and business goals. With over 20 years of experience, we prioritize building long-term partnerships, ensuring direct communication and proactive problem-solving. This bespoke approach means you receive the attention and adaptability often missing with larger, more rigid fulfillment operations, leading to a more efficient and responsive supply chain.

What is 3PL?

Third-party logistics (3PL) refers to outsourcing supply chain activities—such as transportation, warehousing, inventory management, and order fulfillment—to an external provider.

By leveraging 3PL services, businesses focus on their core competencies while professionals manage the logistics.

How 3PL works

Here’s how 3PL integrates into your supply chain:
Inventory Storage: Products are stored in a 3PL-managed warehouse.
Order Processing: Once an order is placed, the 3PL picks and packs items.
Shipping: The 3PL partners with carriers to ensure prompt delivery.
Returns Management: Customer returns are processed efficiently to maintain satisfaction.

Key Benefits of 3PL

Cost Savings: Eliminates the need to own or lease warehouses.
Scalability: Supports seasonal spikes and growth without infrastructure investment.
Expertise: Access to advanced technology and optimized processes.