MasonHub

2.8

No Reviews

(1 review)

(1 reviews)

MasonHub - 210,000 sq. ft. warehouse in Hanover Township, PA. Premier 3PL services, advanced inventory management, extensive geographic coverage, and top-tier customer support.

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MasonHub Overview

MasonHub was built to help brands conquer fulfillment’s biggest challenges. Their founders are veteran retail leaders who have seen every struggle—outdated technology, overwhelming logistical complexity, resources spread too thin. That’s why MasonHub’s goal is to modernize the way quickly rising, omnichannel brands manage their supply chains. MasonHub is uniquely engineered to optimize order management and fulfillment. They take a powerful, easy-to-use platform where customers can see everything that happens with orders and inventory, then combine it with hands-on services. The result is a scalable fulfillment solution that customers like Vegamour and Credo Beauty use to make every customer experience fantastic. They can support VIP/Influencer orders and unboxing customizations as well!

MasonHub Reviews

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Customer Reviews

2.8

No Reviews

(1 review)

(1 reviews)

Hilary Manhan

at Thirteen Lune

Reviewed: Mar 21, 2025

Overall Rating

Order Accuracy

Fulfillment Cost

Scalability

Fulfillment Speed

Customer Service

MasonHub was a good partner overall. We had a lot of hiccups along the way, mostly with account management issues. Our account manager got switched 4 times in the time we were there. Also saw some issues with VAS and pack outs not being followed although they had the most up to date SOPs. I also thought it was very expensive for the service we were getting. The other huge issue we had was with a move, during peak. We had D2C in the Rancho Cucamonga warehouse and B2B in Pennsylvania. We agreed to move our D2C to the new facility in Fontana as we were told that it would be mainly focused on beauty. Between Christmas and new years we were told everything of ours would be moved to Pennsylvania, without choice in the matter, but MasonHub would cover all costs and move it in two trips to make sure we didn’t have to turn off our store. They also sold it to us as a benefit because we would be able to do a full inventory reconciliation. The move was a huge disaster, we never got the inventory counts, the second truck was late, and our Shopify store had out of stock items for weeks. After that we lost a lot of faith in them as a partner.

Health & Beauty

50,000 - 100,000 orders

Medium Enterprise (51-200 employees)

Customer since Nov 01, 2020

MasonHub Locations

MasonHub has fulfillment centers strategically located across the United States to optimize shipping times and costs.

MasonHub has locations in:

US East

US West

California

New Jersey

Pennsylvania

MasonHub Alternatives

Looking for similar 3PL providers? Here are the top alternatives based on services, specializations, and fulfillment capabilities.

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MasonHub Team

Meet the team driving MasonHub success.

Walter Tanner

Vice President of Operations

MasonHub Customers

Meet the customers that MasonHub services.

MasonHub Awards

Industry awards and certifications earned by MasonHub

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MasonHub at a Glance

Year Founded

2018

Number of Warehouses

Total Square Footage

210,000

Storage Environments

Apparel

Beauty

Health

Home Goods

Merchandise

Miscellaneous

Portrait of a man wearing glasses and a dark blazer over a white shirt in a bright indoor setting.

Smiling woman with curly hair and glasses sitting on a black chair in a modern office.

Smiling man in a gray blazer and blue jeans holding a laptop in an office setting.

Young person with short curly hair and glasses smiling while sitting at a table with a laptop and a glass of beverage.

Smiling woman with long red hair standing next to a whiteboard in an office setting.

Smiling man with dreadlocks and a beard sitting at a wooden table with a laptop and a plastic cup indoors.

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Frequently Asked Questions

What are MasonHub's fulfillment costs and fee structures?

MasonHub offers a transparent, all-inclusive pricing model designed for growing e-commerce brands. Their costs typically cover receiving, storage, pick and pack, and shipping, with no hidden fees. They aim to provide competitive rates that scale with your business volume, ensuring cost-efficiency as you expand. For a detailed quote tailored to your specific needs, including product types and order volume, it's best to contact their sales team directly. They focus on delivering value through efficient operations and dedicated support.

What products/industries does MasonHub specialize in serving?

MasonHub specializes in high-touch fulfillment for beauty, wellness, and apparel brands. They are experts in handling diverse product types within these sectors, including cosmetics, skincare, fashion apparel, and health supplements. Their facilities and processes are optimized for the unique requirements of these industries, such as kitting, assembly, and managing delicate or high-value items. This specialization allows them to provide tailored solutions and a deeper understanding of brand needs compared to generalist 3PLs.

Which eCommerce platforms and tools does MasonHub integrate with?

MasonHub's proprietary technology platform seamlessly integrates with leading e-commerce platforms like Shopify, Magento, and WooCommerce, ensuring smooth order flow and real-time inventory synchronization. They also support integrations with various ERP systems, marketplaces, and shipping carriers. Their robust API allows for custom connections, providing flexibility for brands with unique tech stacks. This comprehensive integration capability ensures efficient data exchange, reduces manual errors, and provides brands with full visibility and control over their fulfillment operations.

How quickly can you get started with MasonHub?

MasonHub aims for an efficient onboarding process, typically ranging from 4 to 8 weeks, depending on the complexity of your product catalog and integration requirements. This timeline includes initial setup, system integration, inventory receiving, and quality checks. Their dedicated onboarding team works closely with each brand to streamline the process, ensuring a smooth transition and minimal disruption to your operations. They prioritize getting your products live and fulfilling orders accurately and quickly.

How does MasonHub compare to other 3PLs like ShipBob or Red Stag for beauty and apparel brands?

MasonHub differentiates itself from generalist 3PLs like ShipBob by offering specialized, high-touch fulfillment tailored specifically for beauty, wellness, and apparel brands. While ShipBob caters to a broader range of SMBs, MasonHub provides expertise in handling delicate products, complex kitting, and brand-specific packaging crucial for these industries. Compared to Red Stag, which excels in heavy and oversized items, MasonHub focuses on the unique demands of fashion and cosmetics, including B2B and B2C omnichannel fulfillment. MasonHub's dedicated account management and specialized operational workflows provide a more bespoke and quality-focused solution for growing brands in their niche.

MasonHub https://www.masonhub.co https://www.linkedin.com/company/masonhub MasonHub - Reliable 3PL Solutions for Your Business MasonHub - 210,000 sq. ft. warehouse in Hanover Township, PA. Premier 3PL services, advanced inventory management, extensive geographic coverage, and top-tier customer support. What are MasonHub's fulfillment costs and fee structures? MasonHub offers a transparent, all-inclusive pricing model designed for growing e-commerce brands. Their costs typically cover receiving, storage, pick and pack, and shipping, with no hidden fees. They aim to provide competitive rates that scale with your business volume, ensuring cost-efficiency as you expand. For a detailed quote tailored to your specific needs, including product types and order volume, it's best to contact their sales team directly. They focus on delivering value through efficient operations and dedicated support. What products/industries does MasonHub specialize in serving? MasonHub specializes in high-touch fulfillment for beauty, wellness, and apparel brands. They are experts in handling diverse product types within these sectors, including cosmetics, skincare, fashion apparel, and health supplements. Their facilities and processes are optimized for the unique requirements of these industries, such as kitting, assembly, and managing delicate or high-value items. This specialization allows them to provide tailored solutions and a deeper understanding of brand needs compared to generalist 3PLs. Which eCommerce platforms and tools does MasonHub integrate with? MasonHub's proprietary technology platform seamlessly integrates with leading e-commerce platforms like Shopify, Magento, and WooCommerce, ensuring smooth order flow and real-time inventory synchronization. They also support integrations with various ERP systems, marketplaces, and shipping carriers. Their robust API allows for custom connections, providing flexibility for brands with unique tech stacks. This comprehensive integration capability ensures efficient data exchange, reduces manual errors, and provides brands with full visibility and control over their fulfillment operations. How quickly can you get started with MasonHub? MasonHub aims for an efficient onboarding process, typically ranging from 4 to 8 weeks, depending on the complexity of your product catalog and integration requirements. This timeline includes initial setup, system integration, inventory receiving, and quality checks. Their dedicated onboarding team works closely with each brand to streamline the process, ensuring a smooth transition and minimal disruption to your operations. They prioritize getting your products live and fulfilling orders accurately and quickly. How does MasonHub compare to other 3PLs like ShipBob or Red Stag for beauty and apparel brands? MasonHub differentiates itself from generalist 3PLs like ShipBob by offering specialized, high-touch fulfillment tailored specifically for beauty, wellness, and apparel brands. While ShipBob caters to a broader range of SMBs, MasonHub provides expertise in handling delicate products, complex kitting, and brand-specific packaging crucial for these industries. Compared to Red Stag, which excels in heavy and oversized items, MasonHub focuses on the unique demands of fashion and cosmetics, including B2B and B2C omnichannel fulfillment. MasonHub's dedicated account management and specialized operational workflows provide a more bespoke and quality-focused solution for growing brands in their niche.