Capacity has 20+ years in omni channel order fulfillment experience and for more than 15 years we have specialized in beauty, health & wellness, haircare and skincare and are known for providing rapidly scalable and measurable fulfillment solutions for high-volume, fast-growing brands. Our roots are in engineering with our founding partner being an engineer with a background in facility optimization design. We take the design, implementation, and continuous improvement of our operations extremely serious and understand our business is really about the successful synthesis of people, processes and technology that best defines our culture and client satisfaction. Capacity has invested over the years in automation, including the likes of Covariant's robotic putwall to help meet demand more efficiently, boost productivity white automating labor intensive processes and improving the overall customer experience. This allows us to agree to and maintain industry leading SLAs with a passion and pursuit of excellence exceeded only by our commitment to delighting our clients and their customers. Today, we have facilities in the UK, NJ, IN and CA.
Our matching process combines technology and personal consultation. First, you share your business requirements through our questionnaire. For complex needs, we schedule a brief call to understand your requirements in detail. Our team then analyzes your needs against our database of pre-vetted 3PLs and secures interest from appropriate providers. Only after confirming 3PL interest do we present these matches to you. You then select which 3PLs you'd like to connect with, creating a double opt-in process that ensures mutual interest before any introductions.
Yes, our matching service is completely free for businesses seeking 3PL partners. There's no catch - we're able to offer this service at no cost because we receive compensation from 3PLs when successful matches lead to partnerships. This model ensures we're incentivized to make quality matches that work for both parties.
Every 3PL in our network undergoes a rigorous vetting process. We evaluate their operational capabilities, technology infrastructure, financial stability, and client satisfaction rates. We continuously monitor performance metrics and regularly update our database. Only providers with proven track records remain in our network, ensuring you're connected with truly reliable partners.
To receive accurate recommendations, we need to understand your basic business requirements: product types and dimensions, monthly order volume, inventory storage needs, shipping destinations, special handling requirements, and budget constraints. The more details you provide, the more precisely we can match you with compatible 3PLs.
Our double opt-in matching process typically takes 3 - 5 business days from initial questionnaire to receiving your matched 3PLs. Most businesses select their preferred partner within 2 - 4 weeks after reviewing matches. The implementation timeline varies based on complexity, but typically ranges from 2 - 8 weeks. Our team provides guidance throughout this process to ensure a smooth transition.
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